Overview
Watch NowGovernment agencies today are recognizing the tremendous potential of artificial intelligence (AI) to scale services and deliver a more individualized, empathetic customer experience. But accurate and sufficient data is critical to effectively leverage AI.
Join us November 17 at 10:00AM PT/1:00PM ET for a 30-minute webinar on how you can make better use of data to fuel AI and improve constituent service delivery. This lunch-and-learn webinar is the third in a series. In Part 1 of the series, we explored how digital engagement improves the citizen experience. In Part 2 of the series of the series, we looked at the tools agencies can use to improve the contact center experience for employees and enable them to support constituents with empathetic service delivery.
This upcoming conversation will address how you can:
• Overcome data silos, legacy systems and other challenges to connect your data
• Use data and AI with human engagement to improve service experiences for both constituents and employees
• Gain deep insights to orchestrate every interaction across every channel with context and empathy