October 7


As state and local organizations look to the future, they are continuing to push forward with digital transformation efforts that will touch every aspect of government, and how it delivers critical services to constituents. They are evolving the constituent experience with government, making it faster, more efficient and more effective to engage with the public sector.

To help government IT leaders understand the power and the potential – and the pitfalls – of enabling anytime, anywhere services, Government Technology is partnering with Genesys on a series of four lunch-and-learn webinars on critical aspects of successful digital government.

In Part 1 of this series, October 7 at 11:00AM PT/2:00PM ET, our panel of experts on digital engagement with government agencies will examine how agencies can drive engagement through better communication. As a participant, you’ll learn:

• What constituents expect from digital government experiences, and best practices for driving improvements
• How to understand and deploy all appropriate digital channels to deliver empathetic engagement with citizens at scale
• What capabilities to look for in a customer experience management solution



Timo Bruni

Solutions Consultant, Genesys

Timo is a Principal Solutions Consultant with the Genesys Public Sector team. He brings over 15 years of experience implementing and leading CCaaS and UCCaaS platforms. Timo has led the adoption and change management of various technology modernization efforts for large enterprises, such as Digital Workplace and Contact Center of the Future programs.


Bob Woolley — Moderator

Senior Fellow, Center for Digital Government

Bob was the chief technical architect for the state of Utah’s Department of Technology Services, including the development of the state’s Utah.gov portal. Utah has been widely recognized in these areas with numerous national awards. He has also been a technical lead and RFP writer for the WSCA/NASPO Cloud and Data Communication Procurements. He has experience with state, county and higher education employee skill assessments and technology upgrade implementations.