Overview

July 22
10AM PT, 1PM ET

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Constituent demand for online government services rose dramatically during the COVID-19 pandemic, according to an August 2020 Center for Digital Government survey. Nearly 70 percent of survey respondents said they preferred to access services online. That trend is likely to continue. But constituent satisfaction with online government services is low. The same survey found only 11 percent of respondents were very satisfied with digital government services.

How can governments better meet constituent expectations online?

Join Government Technology on July 22 at 10 a.m. Pacific/1 p.m. Eastern as we explore how government agencies can modernize and implement new workflows that make sense for digital service delivery. We’ll talk with Beth Stagner, interim CIO for the City of Raleigh, North Carolina, about the challenges her city has faced and how they are preparing for the future.

Register now to hear:
- How you can create a more personalized experience to drastically improve satisfaction
- Why omnichannel access is critical as citizen preferences for service evolve
- What your top priorities should be as you modernize your processes and technologies to improve citizen service

Speakers

 

Beth Stagner

Director, Enterprise Applications and Data, Raleigh, NC

 

William Rials, Ph.D. — Moderator

Senior Fellow, Center for Digital Government