July 8

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State and local governments have a prime opportunity to redesign difficult-to-navigate government processes to better meet the needs of both constituents and internal employees. For many government agencies, the pandemic highlighted key issues: monolithic, inflexible systems that are unable to scale and a dependence on manual processes that relied on human capital.

With these lessons learned, governments need to harness flexible and customizable technology and processes that give them the agility to better meet residents’ needs. They also need to ensure they can get efficient and timely feedback from residents on their government experience to tailor digital services that work for everyone.

Join Government Technology on July 8 at 10 a.m. Pacific/1 p.m. Eastern for a 30-minute discussion to hear how you can leverage technology and build workflows that are designed with the end user in mind.



Adam Mullins

Strategic Initiatives Manager for Miami-Dade County

As the Strategic Initiatives Manager for Miami-Dade County Communications and Customer Experience (CCED), Adam helps facilitate bi-directional communication between 2.7 million residents and the government. His primary focus is resident experience management (XM) where he provides the tools to enable County personnel to both measure and react on resident feedback for services rendered. He developed a 360-degree view of the residents and their daily needs to help improve quality of life in the most efficient and effective ways.

Adam holds a Bachelor of Science in Information Technology Engineering, a Master's Degree in Public Administration (MPA), a Master's Degree in Business Administration (MBA) and Master's in Industrial Engineering.


William (Bill) Rials, Ph.D. — Moderator

Associate Director and IT Professor, Tulane University and Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program, where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse government technology career delivering value to state agencies, local governments, and law enforcement agencies throughout the State of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the state of Mississippi’s IT organization as a deputy to the state CIO.