11AM PT, 2PM ET
Navigating county government and finding the help they need often isn’t easy for constituents. This has been more challenging as the pandemic has limited face-to-face interaction and shifted people online in search for services.
In Washington state, King County is consistently finding new ways to equitably serve constituents in a quest to “make life better and create opportunities for county residents to thrive,” according to CIO Tanya Hannah.
Hannah joins Government Technology and Amazon Web Services (AWS) on April 27 at 11:00 a.m. PT/2:00 p.m. ET for a 30-minute discussion on how the county has created a omnichannel citizen experience with a new cloud-based contact center and other technologies.
Join us to hear:
- Why the county needed to upgrade to better serve its constituents – and how the solution is especially helping during the pandemic
- How the cloud solution is creating a front-end to a modern 311 system offering new ways to engage with citizens
- Best practices for improving processes to streamline constituent inquiries and requests for services