Overview

July 26

COVID-19 caused unprecedented levels of stress on health and human services (HHS) systems, often making it harder for people to access needed services. This tremendous pressure accelerated the pace of innovation, driving rapid change for state and local governments across the nation.

Indeed, the delivery of HHS benefits is transforming through new technology that provides new ways for constituents to receive services.

Join Government Technology and Amazon Web Services on Tuesday, July 26 at 11 a.m. Pacific / 2 p.m. Eastern as we discuss how innovative HHS solutions are creating meaningful change for constituents across the country.

New tools that help state and local governments understand, connect with and meet the needs of their diverse constituents
Best practices for constituent communication and services management
What’s next for HHS technology
How to procure and deploy HHS solutions easily from AWS Marketplace

Who should attend?

Health and human services agency leaders and program administrators
City managers/mayors
Human resources leaders
Public health professionals
Chief information officers/information technology leaders
Training officers
Independent software vendors in the HHS space

Speakers

Noah Harlan

Founder and CEO, Kiip

Noah Harlan is the CEO and Founder of Kiip, which provides vital document and information management for individuals applying for benefits and services and the organizations that serve them. Kiip streamlines the application process for government agencies and CBOs by up to 25% and can provide a 10-100x ROI depending on the client base and services. Previously, Noah co-founded Two Bulls, a creative software engineering consultancy operating under leadership of fellow co-founder and CEO James Kane, and he co-founded and led product for Breadcrumb, the first cloud-backed, iPad-based point of sale system for the hospitality industry that was sold to Groupon.

Kevin Jones

Chief Operating Officer, Cardinality.ai

Kevin is the Chief Operating Officer of Cardinality.ai and leads the Organizational Transformation activities to support the evolution of Cardinality 2.0. Kevin’s deep acumen in HHS and GovTech creates a path for expanding the organization's footprint via partnerships and go to market strategies in both SLED & Federal market. Kevin Jones is an accomplished, results-oriented Leader with close to 2 decades of experience in the Health & Human Services and GovTech space. Kevin's life ambition is to best serve the most vulnerable population and to help anyone and everyone who desires his assistance. From 2014 to 2021, Kevin served as the Deputy CIO of Indiana’s Family and Social Services Division and CIO of Indiana’s Department of Child Services. During his tenure, he was instrumental in developing the IT and Technical processes roadmaps for Child Support system, Child welfare system, etc. to aid over 5000 users, 92 Counties and 1.5 million direct clients. He is the recipient of the Tech Point & IBJ CTO of the year Top Honoree 2020 and the NASCIO Technology Champion 2020.

Michael Marasco

Co-Founder, No Wait Inside

Michael is the co-founder of No Wait inside, a virtual waiting room cloud application that facilitates scheduling, customer communications and analytics/contact tracing for all citizens/patients/customers that you serve over the course of a day. Michael has over 20+ years of experience as a manager, leader, intrapreneur, and entrepreneur. He has served on the board of numerous organizations and served as full-time faculty of the Northwestern University (NU) McCormick School of Engineering and Applied Sciences. He was a Clinical Professor and Director of the Farley Center for Entrepreneurship and Innovation (FCEI) where he founded the FCEI to offer curriculum to help all NU students learn how to evolve an idea into a business. Within 18 months of the Center’s creation, McCormick alum and entrepreneur, James Farley and his wife, Nancy, endowed it. He was recognized recently by Crain’s Chicago Business and TechWeek as a leader in the Chicago technology ecosystem. Michael received his BS in Accountancy with high honors from DePaul University and an MBA from the Harvard Business School.

Stuart Venzke

Leader, Human Services and Labor, Amazon Web Services

Stuart Venzke leads AWS’ Human Services & Labor team, where he works with clients and partners to bring the power of the AWS Cloud to help solve some of their most intractable challenges. He has 30 years of experience as a public and private sector executive helping human services and labor agencies use technology and improved processes to become more effective, more efficient, and more responsive to the people they serve. He has held senior roles at IBM, where he led the state and local health and human services practice, Montgomery County (MD), where he led implementation of a first-of-a-kind enterprise case management system, First Data (now FiServe), where he developed a reference business architecture for health and human services, and Prince George’s County (MD), where he helped navigate the introduction of welfare reform successfully.

Jennifer Kent — Moderator

Senior Fellow, Center for Digital Government

Jennifer Kent has more than fifteen years of extensive health administration and policy experience in California that spans over three gubernatorial administrations and encompasses both private and public delivery systems. As Director, Kent oversaw the second largest public healthcare system in the nation with an annual budget of over $100B and serving approximately 13 million Californians. She oversaw the administration of twenty-four managed care plans as well as 56 county behavioral health plans. Kent has also held leadership roles in the Health & Human Services Agency and Governor’s offices as well as experience in the private sector as a lobbyist, consultant and association executive.

Webinar

Transforming the Health & Human Services Experience for Constituents