Overview

May 25

As domestic air travel is bouncing back, so is a dreaded part of the airport experience: standing in line for security. But a new program at Seattle-Tacoma International Airport seeks to streamline wait times by offering digital reservations, or “virtual queuing,” for passengers to go through the TSA screening process. By allowing travelers to reserve a spot in line when they check in for their flight, the airport is increasing customer satisfaction and improving the user experience while also reducing congestion. The same smart-scheduling solution that’s transforming Sea-Tac is also being used by governments across the country to reduce wait times.

Join us May 25 at 10 a.m. PT / 1 p.m. ET, as leading experts assemble to discuss the new passenger expectations and explore how virtual queuing technologies can increase satisfaction, eliminate wait times, and transform the traditional airport experience.

During this webinar, we will discuss:

The latest passenger behaviors and expectations you need to know.
How Seattle-Tacoma International Airport implemented smart-scheduling technology.
How agencies of all kinds – including airports, seaports, border crossings and more – can leverage this technology to reduce congestion and make smarter decisions about staffing.
Where to start and what’s next for intelligent workflow technologies.

Speakers

Kasper Hounsgaard

CEO and co-founder of Copenhagen Opitmization

Kasper is CEO and co-founder of Copenhagen Opitmization - a specialized software and consultancy company within business analytics and operational research, primarily in the airport industry. Kasper is driven by his relentless search for new ways and opportunities to improve, he is a firm believer that any airport has significant potential for improving their current operations. A key motivator for Kasper is making a tangible difference for airports, airlines, staff, and passengers in the airport environment. Following the founding of Copenhagen Optimization in late 2014, Kasper has worked with more than 30 airports driving innovation and optimization. Also, Kasper continues to drive development of Better Airport, a SaaS application for optimizing planning and execution of the airport operation. Latest addition is Virtual Queuing, currently piloted at Seattle-Tacoma International Airport with great success.

Dan Tanciar

Chief Innovation Officer for Pangiam

Dan Tanciar is the Chief Innovation Officer for Pangiam. Dan previously served as the (A) Executive Director of Planning, Program Analysis, and Evaluation in the Office of Field Operations (OFO) at U.S. Customs and Border Protection (CBP). Mr. Tanciar had oversight of over 115 government employees and contractors and managed an annual budget of over $120 million. One of Dan's main priorities was to advance a biometric exit and entry system across the Nation. Under Dan’s forward-thinking vision and exemplary leadership, CBP developed public-private partnerships with over 30 airlines, airports, and cruise lines. These partnerships enabled the use of face comparison technology throughout the travel continuum to secure and enhance the traveler experience.

Todd VanGerpen

Manager, Innovation and Systems, Seattle-Tacoma International Airport

Todd’s forty-one year aviation career began the day after the eruption of Mt. St. Helens. The first eighteen years of his experience focused on all aspects of airline station operations followed by twenty-three years of managerial experience at Seattle-Tacoma International Airport. As a manager in the Innovation Department of Sea-Tac he's responsible for the functional performance of several special systems serving the travelers and airline partners of Sea-Tac. As a member of the innovation team he is afforded the opportunity to leverage his creativity, industry knowledge, and experience to support the many facets of a positive passenger experience at an airport. Most recently Todd has helped lead the selection, installation, and activation of the Biometric Air Exit program at SEA and the Virtual Queue pilot program.

Michael Twersky

Co-founder and CEO of Whyline

Mr. Twersky is Co-founder and CEO of Whyline, a market-leading software company that helps governments overcome queueing and congestion related bottlenecks via its award winning virtual queueing and 'smart' appointment scheduling technology. The company works with a number of government agencies, has already serviced over 22 million people and has saved its users an amount of time equivalent to 58 years of a person's life. Before co-founding Whyline, Mike worked for eight years as an investment banker at J.P. Morgan covering technology companies in Latin America and the U.S. from the bank’s offices in New York, Mexico and Brazil.

Zach Patton — Moderator

Chief Editor of the Content Studio for Government Technology

Since March 2020, Zach Patton has been the Chief Editor of the Content Studio for Government Technology. He is the former Executive Editor of Governing magazine, where he focused on state and local government politics and policies. A longtime Governing reporter and editorial team member, he covered issues including technology, transit and urban design.

Webinar

Transforming the Airport Experience - How Virtual Queuing and Appointment Setting Technologies Can Radically Transform the Airport Experience