Overview

October 12

Health and human services agencies have an opportunity to transform how they interact with the constituents they serve.

For too long, these agencies have struggled to improve the client experience. Compliance with government mandates and adherence to departmental policies have traditionally taken precedence over ease of use when constituents try to apply for services or get information about benefits and the status of their applications. And outdated systems have siloed information and disrupted attempts for citizens to communicate with more modern tools.

Join Government Technology on October 12 at 11 a.m. Pacific/2 p.m. Eastern for the third in a series of four conversations about how to transform your social services with the cloud. Our experts will discuss:

Key challenges agencies need to overcome to improve the client experience
How states can begin modernizing legacy applications to modernize the client experience – including designing to improve self-service, taking a mobile-first mentality, and engaging with constituents through modern tools like videoconferencing
Real-life successes from states that have modernized and what the process looked like – including the Rhode Island Department of Labor and Training

Speakers

Stuart Venzke

State and Local Health and Human Services Executive, Amazon Web Services (AWS)

Stuart Venzke is part of AWS’ Health and Human Services team, focused on labor, workforce, and human services. Before joining AWS, Stuart led the state and local government health and human services business for a global system integrator, and before that was the chief operating officer of a large, integrated public sector health and human services agency. He has more than twenty-five years of experience as a health and human services executive or consultant, always working to provide more effective, more efficient, and more responsive services.

Jennifer Kent — Moderator

Senior Fellow, Center for Digital Government

Jennifer Kent has more than fifteen years of extensive health administration and policy experience in California that spans over three gubernatorial administrations and encompasses both private and public delivery systems. As Director, Kent oversaw the second largest public healthcare system in the nation with an annual budget of over $100B and serving approximately 13 million Californians. She oversaw the administration of twenty-four managed care plans as well as 56 county behavioral health plans. Kent has also held leadership roles in the Health & Human Services Agency and Governor’s offices as well as experience in the private sector as a lobbyist, consultant and association executive.

Webinar

Transforming social services: Experience matters