September 30


Siloed data has long been a challenge for health and human services agencies, but the COVID-19 pandemic and overwhelming demand for help from social safety net programs highlighted the risks of this fragmented information.

When agencies cannot see data in context and integrate information across the spectrum of service delivery, it becomes impossible to apply analytics and make data-driven decisions for whole person care.

Join Government Technology on September 30 at 10 a.m. Pacific/1 p.m. Eastern for the second in a series of four conversations on how to transform your social services with the cloud. Our experts will discuss:

  • How cloud technology is integral to transforming the way we consolidate and analyze data
  • Use cases implemented during the pandemic that demonstrated efficacy in breaking down data silos
  • Ways to start thinking about data transformation, including data governance considerations, agency collaboration and citizen focused approaches



Betsy Baker

Digital Services Lead, Amazon Web Services (AWS)

Betsy is a public health leader with a focus on health information exchange, data analytics and citizen engagement. Betsy currently leads AWS’ data lakes and digital services engagements, working with public agencies, community based organizations and technology partners across the country to improve data aggregation and exchange across the U.S. – including engaging citizens in public health education and response. Betsy was formerly a Director of Client Services, leading large enterprise analytic implementations in Medicaid agencies and has over a decade of experience in the public sector arena, promoting data driven programs and policy.


Jennifer Kent — Moderator

Senior Fellow, Center for Digital Government

Jennifer Kent has more than fifteen years of extensive health administration and policy experience in California that spans over three gubernatorial administrations and encompasses both private and public delivery systems. As Director, Kent oversaw the second largest public healthcare system in the nation with an annual budget of over $100B and serving approximately 13 million Californians. She oversaw the administration of twenty-four managed care plans as well as 56 county behavioral health plans. Kent has also held leadership roles in the Health & Human Services Agency and Governor’s offices as well as experience in the private sector as a lobbyist, consultant and association executive.