Overview

June 12

Agencies typically process millions of pages of paper every year, from applications to renewals and reporting forms. These documents often need to be indexed and updated when new information becomes available. Administrative tasks like these can create huge bottlenecks, slowing down operations and interfering with agency efficiency. One proven method for expediting this process is automation, but a new generation of automation powered by AI is offering even more benefits than its predecessor: hyperautomation.

Join Government Technology and Hyperscience for a live webinar to learn what's behind hyperautomation and how to apply it. You'll hear first-hand from the Director of Family Support Services at the Missouri Department of Social Services as they share the department's experiences with AI-led hyperautomation and the benefits it has brought to the department.

You'll Learn:

Real-world success stories of agencies leveraging hyperautomation to improve constituent outcomes and reduce costs
How to reduce response times from weeks to days, freeing up valuable staff for higher-value work
Strategies for achieving processing rates of accuracy and automation exceeding 98%

Speakers

Nelson Munn

Public Sector Director, Hyperscience

Nelson Munn is a highly experienced Sales Director with a proven track record in information technology sales, business development, and operations. He has extensive experience managing sales teams, forecasting, client management, executive engagement, strategic planning, and revenue growth. Nelson's strong leadership skills and his constant pursuit of ways to improve efficiency and productivity inspire confidence in his abilities. Nelson's most recent positions at Hyperscience and Microsoft, where he was responsible for state and local government sales. Before joining Hyperscience and Microsoft, Nelson was the East Sales Director at Veritas Technologies, responsible for the State, Local, Education, and Healthcare markets. He was tasked with turning around a challenged region and implementing improved sales reporting and standardized forecast processes.

Kim Evans

Director of Family Support Services, State of Missouri

Kim Evans is the Director with the Missouri Department of Social Services Family Support Division. Before starting in the role as Director in January 2020, Kim worked in the agency for 26 years holding various positions in field operations for Family Support Division. Kim provides oversight to the Income Maintenance, Child Support, and Rehabilitative Services for the Blind Programs. Kim’s priority list includes streamlining processes with new technology and business process improvement to provide excellent person focused customer service and create a great working environment.

Barry Condrey — Moderator

Senior Fellow, Center for Digital Government

Barry has worked in the IT field for over 37 years holding a wide range of technology leadership positions in the public and private sectors and was most recently the CIO for Chesterfield County, Virginia where he pursues initiatives based on digital transformation, open government, and citizen centricity. Under his leadership Chesterfield County Va was four times recognized as the #1 digital county in the USA. Barry holds a masters degree in public leadership with a minor in economics from Virginia State University and a bachelors degree in computer science from DeVry University. He has been adjunct faculty for Virginia Commonwealth University and is currently adjunct faculty for the Public Technology Institute in the certified government CIO program. Barry has been an active NACo contributor, a gubernatorial appointee to the Virginia elections security standards workgroup and a two-time president of the Virginia Local Government IT Executives (VALGITE) organization. He is a certified government CIO (CGCIO), a certified information security manager (CISM) and a national top 25 Doer, Dreamer & Driver. He likes to teach, research technology, write code and blog about technology leadership from his home in Moseley, Virginia.

Webinar

Transforming Mission-Critical Processes with AI-Powered Hyperautomation