Overview

October 20

There’s no question: Digital services are here to stay. And government agencies are redefining the way they use technology to meet the evolving needs of their constituents. Residents want a modern, digital customer experience that serves the entire community. It has to be easy, efficient, and accessible 24/7. And — as a rule — it must be safe and secure.

Government Technology is hosting a special summit of CIOs, CTOs, and other state and local IT leaders. We’re gathering these technology decision-makers to share their thoughts, discuss common challenges, and provide insights about redefining the government experience for the future.

Join us October 20, at 10 am PT/1 pm ET for this virtual event. This free, 90-minute session will include a panel discussion with several top IT thought-leaders in the public sector, as well as an interactive roundtable conversation with you - the audience.

This summit will cover important topics such as:

Virtualizing services: What works, what doesn’t, and what’s next
Envisioning digital equity: Connectivity, accessibility, and inclusion
Optimizing your high-performance team: How to manage culture change
Improving customer service to increase trust in government
Turning reactionary technology implementations into long-term resilient investments

Please join us for this interactive event, to exchange ideas and best practices with your peers across state and local government.

Speakers

Jerry Driessen

ACIO/CTO, City of San Jose, CA

Jerry Driessen is the CTO of San Jose, California, where he manages the city’s business solutions and product-project divisions. Driessen was previously the CIO of Minnesota’s largest county. Jerry is currently overseeing the technology strategy and direction to support the Mayor’s Smart City Vision and City Manager’s priorities. This includes an ongoing focus on efficiency, productivity and cost improvement through technology implementations. He works closely with the CIO to develop and execute a business-aligned IT strategic plan and represent the city in major negotiations, communicating innovation and technology direction.

Kevin Gilbertson

CIO, Montana

Kevin Gilbertson was appointed as the State CIO in March 2021. Gilbertson brings almost 30 years of high-tech and business consulting experience to the position. He has focused on helping organizations transform their customer experience (CX) for the past 20 years. Gilbertson had also worked for a number of SaaS vendor and/or consulting organizations providing CX software and expertise to both public and private sector clients as well as consulting with SaaS companies to transform internal teams and business functions prior to joining SITSD. His most recent roles included VP of Product & Engineering at Helix Business Solutions, and Founder and Principal Consultant at Forstara, LLC.

Doug Lange

Chief Strategy Officer, Arizona

As the State’s Chief Strategy Officer (CSO), Doug is responsible for the statewide strategic IT plan, deploying business strategies that support and drive the technology vision for the state of Arizona. Bringing a customer first approach to ADOA-ASET, Doug leads our Business Engineering organization; responsible for building and maintaining strategic partnerships with both private and public sector clients throughout the state. Prior to joining the State of Arizona, Doug held a series of leadership positions focused on driving growth strategies and improving profitability in the areas of business operations, software development, business analysis, and product development while at GoDaddy. Well versed in leading cross-functional teams and initiatives, Doug embraces a holistic approach to the department’s long-term strategy and vision.

Patrick Moore

VP of Business Development, Granicus

Patrick Moore serves as the vice president for business development for Granicus, a software firm that is empowering a modern digital government. Patrick is a recognized thought leader in the government technology space. Patrick was recognized by Government Technology as one of the nation’s “25 Doers, Dreamers and Drivers” for his transformational tenure as Georgia’s state CIO and has served in executive roles for commercial technology and management consulting firms. Patrick has served as a Senior Fellow with the Center for Digital Government and was the lead contributor to a National Association of State CIOs (NASCIO) project helping shape the role of the state CIO.

Zach Patton — Moderator

Chief Editor of the Content Studio at e.Republic and Government Technology

Zach Patton is the Chief Editor of the Content Studio at e.Republic and Government Technology. He has been covering the public sector for nearly 20 years. Until 2019, he was the Executive Editor of Governing magazine, where he previously served as a staff writer for more than a decade.

Webinar

Transforming Government for the Digital Era: A Summit for IT Leaders