Overview

November 20

User experience is a growing concern for state and local government leaders. Annual benchmark surveys conducted by the Center for Digital Government show that improving the interactions citizens and other stakeholders have with public agencies has become both a policy and investment priority for government officials.

But what’s the right approach to creating user-centric government services and transactions? Our panel of experts from the Center for Digital Government and Acquia, a leader in digital experience technology, will break down the components of a superior user experience and explain how agencies can deliver them. Join us for this dynamic Q&A-style webcast, November 20 at 11 a.m. Pacific/2 p.m. Eastern where you’ll learn how:

• Evolving user preferences impact technology and policy architecture
• Cloud and open source technologies can support transformation
• How state and local organizations can leverage Acquia's open digital experience platform

Speakers

Joseph Kroger

Acquia Government Practice

Joe Kroger has been in technology for over 38 years and the last 21 solely focusing on the State and Local Government market. He has worked with many State Governments on statewide projects as well as with city, county and K-12 school districts. He has helped these organizations use technology to improve processes, increase efficiencies and help governments reduce operational cost. He has been a presenter at the Government Finance Officers Association national conference, California CIO Academy and also has presented with Public CIO Magazine on how government can improve paper-based processes. He has worked on a task force for the Council of Great City Schools to identify and track key performance indicators for large school districts across the country and has received recognition from Montgomery County Public Schools in Maryland for his work on process improvements within their organization. He lives in Arlington VA and enjoys spending time boating with his family in the Chesapeake Bay area.

Paul Clanton

Senior Fellow, Center for Digital Government

Paul Clanton has devoted his career to helping local governments be on the forefront of using technology to increase value delivered to the public. He has over 30 years in various Information technology roles in both the public and private sectors including 20 years successfully leading Information Technology departments. He is now turning his experience and expertise to helping government organizations get the most value from their significant investment in people, process, and technology.

Dustin Haisler — Moderator

Chief Innovation Officer, e.Republic

Dustin Haisler is the Chief Innovation Officer for e.Republic. As the finance director and later CIO for Manor, TX, a small city outside Austin, Haisler quickly built a track record and reputation as an early innovator in civic tech. A member of Code for America’s original steering committee, Haisler pioneered government use of commercial technologies not before used in the public sector – including Quick-Response (QR) barcodes, crowdsourcing and gamification. In 2010 Haisler launched Manor Labs, a website that let residents submit their own ideas and vote other peoples’ ideas up or down. The most popular suggestions went to city officials for review and possible implementation. Haisler looked to the private sector to help broaden the adoption of these and other civic innovations, joining California-based Spigit as director of government innovation. While at Spigit, a company that makes crowd-sourcing and innovation management software, Hailser helped design and deploy innovation programs for New York City; Bogota, Columbia; and even part of the space program (through NASA’s Langley Research Center). Notably, Haisler helped design and launch one of the first government open innovation programs in the United States in 2010, which received global recognition as a new model of citizen engagement and innovation. Among other first-in-nation innovations, Haisler architected a Crowdsourcing Master Land Use Plan (Harford County, MD) and patented a crowd-based business process (Crowd-as-a-Service). Named a Government Technology Top 25 Doer, Dreamer and Driver in 2009, his work has been featured in Wired, Fast Company, the Wall Street Journal, Inc. and the Today Show on NBC. An in-demand speaker, he has given two TEDx speeches – one on Disrupting Government (TEDxAustin) and the other on Disrupting Education (TEDxLivermore). As Chief Innovation Officer, Haisler has a strategic role to help shape the company’s products, services, and future direction. Primarily, he leads e.Republic Labs, a market connector created as an ecosystem to educate, accelerate and ultimately scale technology innovation within the public sector.

Webinar

Tools and Strategies for Transforming Government Experience