Overview

March 12

The pressure is on to deliver better services—and fast. Residents want seamless interactions with government services, but behind the scenes, your teams are overwhelmed with manual processes and legacy systems. How do you close the gap and create meaningful experiences for both citizens and staff?

Join Government Technology and ImageSource, Inc. for an in-depth look at how public sector agencies are using automation tools like AI to revolutionize citizen-facing services and streamline internal operations. Based on proven success stories, including how the State of Washington automated unemployment claims, this session offers actionable insights to help you modernize and thrive.

What You’ll Learn:

Deliver user-friendly services that work: Use automation to drive service delivery from intake to resolution, creating fast, frustration-free experiences.
Empower your workforce: Reduce repetitive tasks, improve job satisfaction, and make life easier for your team—all without adding complexity.
Proven results from the public sector: Learn how government agencies are achieving faster response times, greater transparency, and measurable outcomes.

Speakers

Marni Carmichael

VP of Marketing, ImageSource, Inc.

Marni Carmichael is a recognized leader in technology innovation and digital transformation, specializing in government customer experience automation. With over two decades of experience in enterprise content management, Marni helps public sector organizations modernize operations, improve service delivery, and drive efficiency through AI-powered automation. As VP of Marketing at ImageSource, Inc., she leads go-to-market strategies that showcase cutting-edge solutions for digital government. A dynamic speaker and thought leader, Marni has a deep understanding of utilize organizational data for generative business insights and AI driven efficiencies for better informed decision making. Her expertise demystifies approaches to bridge the gap between technology and outcomes, empowering agencies to navigate digital transformation with confidence.

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, Sean served as the state of Oregon’s Deputy State Chief Information Officer. Since 2013, Sean has served as a Principal Legislative IT Analyst with the Oregon Legislative Fiscal Office and as the Committee Administrator for Oregon’s Joint Legislative Committee on Information Management and Technology. In addition, Sean serves as a member Oregon’s Task Force on Artificial Intelligence and as Oregon’s representative to the National Conference of State Legislatures (NCSL) Taskforce on Artificial Intelligence, Cybersecurity and Privacy.

Webinar

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