Overview

May 19

It’s clear that hybrid work is here to stay for many state and local government organizations. But to thrive in this new environment, governments will have to address the elephant in the room: outdated and cumbersome technology.

Inadequate technology doesn’t just make it harder to maintain a hybrid office; it creates significant challenges to maintaining a sense of shared culture and belonging – a vital part of managing a distributed workforce.

Join the Center for Digital Government on May 19 at 11 a.m. PT/2 p.m. ET as we discuss the new reality of government work, in which empowering workers to work from any location efficiently and effectively is not only key to safeguarding the continuity of services, but to attracting the best and brightest talent and creating an inclusive culture for all.

Best practices for ensuring continuity of services
Smart tips for supporting employee productivity and improved constituent experiences
Tools and strategies to foster team culture wherever work happens
Remote and hybrid workplace solutions to build trust and create more personalized services

Speakers

Mark Pfaffinger

Chief Information Officer at Larimer County

Mark Pfaffinger is Chief Information officer for Larimer County in Northern Colorado. Mark has been working in the field of Information Technology for over 30 years and has worked hard to build trust and connect IT to the business goals and values of each county department. Through the blending of ITIL processes, enterprise service management, DevOps and Agile Scrum practices, Larimer has developed a unique approach to improving customer connections and developing a culture of business alignment that ultimately results in better services to the citizens. Mark holds an ITIL Expert certification and balances his process geekery with a common sense approach to working with people to deliver high quality results. User experience and empathetic customer service is a key to the county's IT culture and values.

Massimo Rapparini

Chief Information Officer, Logitech

Massimo Rapparini is Head of Customer Experience, Head of Workplace Services and CIO at Logitech. Heading the global IT function, Massimo is charged with implementing a technology strategy targeted at the company’s growth opportunities through Digital Business, Collaboration and Product Innovation using Cloud. Prior to joining Logitech in 2016, Mr. Rapparini was Chief Information Officer at Viavi Solutions, where he successfully led the company’s split from JDS Uniphase in 2015. Before joining Viavi in 2012, Mr. Rapparini held various senior IT leadership positions at NetApp and Symantec, where he was responsible for managing their corporate IT systems worldwide, scaling applications to support growth and enabling business intelligence. Massimo started his career in management consulting with accounting firm PricewaterhouseCoopers in the Netherlands and later with various firms in London. He holds a Master of Science IT degree from Golden Gate University in San Francisco and an advanced degree in Organizational & Social Psychology from the Rijksuniversiteit Groningen in the Netherlands.

Brian Cohen — Moderator

Vice President, Center for Digital Government and Center for Digital Education

Brian Cohen is the Vice President of the Center for Digital Government and Center for Digital Education. Prior to joining the Center, Brian was Vice Chancellor and University CIO for the City University of New York (CUNY). As the Vice-Chancellor and University CIO at CUNY, Brian developed and managed the enterprise IT vision, strategy, and day-to-day technology operations of the University. His areas of focus included academic and business systems, cloud strategies, IT policies and procedures, Cybersecurity, project management, IT resiliency and disaster recovery, and network and telecommunications. Brian also served in leadership roles with the City of New York. Among his accomplishments are the City of New York’s E-Government strategy, the City’s award-winning nyc.gov website, and the City’s effort to address the Y2K technology challenge.

Webinar

The New Logic of Hybrid Work in Government