Overview

June 17

As states emerge from the COVID-19 pandemic, technology leaders face significant decisions about the future. The good news is that the value of applying technology to government processes has never been more visible. CIOs and their teams stepped up during the pandemic to deliver critical capabilities to support remote work, digital services, virtual public meetings and more — and they did it with unprecedented speed and agility.

What did we learn from this rapid response, and what can we carry into the future around being more flexible and responsive? We’ll explore these important questions in an interactive webcast on June 17th. A panel of experts hosted by the Center for Digital Government (CDG) will unpack how digital best practices for state governments are evolving, based on real-world experiences and extensive research and analysis conducted by the CDG’s Digital States Performance Institute.

What worked and what didn’t during the pandemic response
Practical take-aways for deploying new technologies faster
Insights around maintaining a new pace of innovation
Strategies for improving flexibility while addressing procurement risk

Speakers

Teri Takai — Moderator

Vice President, Center for Digital Government and former CIO, State of California

Teri Takai is the Vice President of the Center for Digital Government, a national research and advisory institute on information technology policies and best practices in state and local government. She worked for Ford Motor Company for 30 years in global application development and information technology strategic planning. From Ford, she moved to EDS in support of General Motors. A long-time interest in public service led her to the government sector, first as CIO of the State of Michigan, then as CIO of the State of California, and subsequently the CIO of the U.S. Department of Defense, the first woman appointed to this role. She then served as the CIO for Meridian Health Plan. She is a member of several industry advisory boards. Teri has won numerous awards including Governing Magazine’s Public Official of the Year, CIO Magazine’s CIO Hall of Fame, Government Technology Magazine’s Top 25 Doers, Dreamers & Drivers, the Women in Defense Excellence in Leadership Award, and the Department of Defense Medal for Distinguished Public Service.

Eyal Darmon

Managing Director, Strategy & Consulting, Public Service, Accenture

Eyal works with clients across the public sector globally to help them take advantage of the digital innovations that are transforming the delivery of customer experiences. He leads teams of dedicated strategy, consulting, technology and digital professionals to design, implement and deliver conversational AI solutions that can enable public sector organizations to transform the customer experience they offer, simplifying and accelerating how citizens are able to access government services. Eyal combines passion and pragmatism to shape innovative solutions that have a positive impact for his clients’ customers. In his work as Global Public Service Conversational AI - Lead, he has helped many organizations to harness digital technologies and reinvent their customer experience. A graduate of the University of Maryland, Eyal lives in Colorado with his wife, daughter and dog.

Deborah Snyder

Managing Director, Health &Public Service Client Lead, Accenture

Deborah Snyder is the New York Client Account Lead, responsible for guiding the development of our client relationships and achieving our vision to be the premier innovation and execution partner for New York State, New York City, and all university and nonprofit clients in New York. She also leads Health and Public Service Management Consulting in the Northeast. Deborah has developed her expertise in large-scale transformation serving a range of government, education and nonprofit clients. She has advised medical research organizations on improving mission alignment, helped global foundations redesign processes and move to cloud computing, partnered with the Girl Scouts to take cookie sales on line, and supported one of the largest US cities in expanding pre-kindergarten to all four-year-olds. For ten years she ran a leadership development program for New York City senior executives that Accenture co-sponsored with New York University. With consulting specialties including public sector consulting, nonprofit consulting, and C-suite consulting, Deborah can provide insight into multiple aspects of transformation including strategic planning, talent and leadership, organizational effectiveness, and digital and IT strategies. Deborah is a graduate of Williams College and received a Master of Public Policy from Harvard University. She was a 2014 International Women’s Forum Leadership Foundation Fellow and was honored by the Girl Scouts of Greater New York as a 2015 Woman of Distinction. She has served on a number of boards and community building organizations. She is currently Vice President of Sheltering Arms and an Accenture executive sponsor of Girls Who Code. She lives in New York City.

Webinar

The New Digital State: Moving with More Speed and Agility