Overview

June 18

Engaging constituents and improving their experience with government are top concerns for state and local government leaders. The critical importance of building strong and trusted relationships between communities and their governments — particularly using digital communication channels and electronic transactions — became even clearer during the past year as jurisdictions navigated the COVID-19 pandemic.

Find out how the city of Los Angeles scaled its digital experience to meet the evolving needs of its residents. On June 18, Government Technology will host a live webcast focused on LA’s city-wide initiative to transform digital strategy and infrastructure. You’ll hear valuable lessons learned, practical deployment tips and real-world results.

Find out how the city’s IT team migrated more than 40 websites to an enterprise open-source content management platform
See how the move increased website traffic, while strengthening resilience and availability
Hear how these improvements support more dynamic and compelling digital experiences for constituents

Speakers

Jayson Joseph

Information Systems Manager, City of Los Angeles

Jayson Joseph is an Information Systems Manager for the Information Technology Agency at the City of Los Angeles. His teams develop and maintain over 80 websites for the citizens of L.A. that generate millions of visits per month and have been recognized by organizations such as the Center for Digital Government, Acquia, and the Webbys. These teams also act as an advisory group to other city department webmasters who need guidance with topics such as website responsiveness, user experience, and ADA accessibility. Marrying the strength of his teams and his 20 years of government IT experience, Jayson’s goal is to connect people with their government through websites that are usable, accessible, and engaging.

Ryan PIcchini

Sr. Director, Product Marketing, Acquia

Ryan Picchini is a product marketing leader for Acquia's Drupal Cloud. Ryan has spent the last 14 years helping brands navigate the changing digital landscape and focus on activities that impact their bottom line. Ryan has been at the forefront of digital transformation across multiple marketing and advertising disciplines and has worked on the "front lines." As a sales rep, he had the chance to listen to customers' challenges and goals. As a result, he's a big believer in open marketing (he's worked at the other guys) because he knows the results it delivers for customers and partners.

Otto Doll — Moderator

Senior Fellow, Center for Digital Government and former CIO, State of South Dakota

As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all city IT services. He also served as South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, federal, state, and local government CIOs on information technology assessment and alignment to business needs. He has served as a director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his computer science degree from Virginia Tech and is a senior executive fellow of the Kennedy School of Government, Harvard University. He is a past president of NASCIO — a national organization of state CIOs. He also is a past president of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology's 2004 Top 25 Doers, Dreamers and Drivers.

Webinar

The New Constituent Experience: Los Angeles Transforms Digital Engagement