Overview

November 9
11AM PT, 2PM ET

Register

AI is changing more than the technology government uses. It has the potential to forever transform the relationship between constituents and government and how public servants turn information into trusted action.

For decades, government has accumulated complexity — disconnected systems, fragmented processes and stilted experiences that require residents and staff to navigate the machinery behind public services. AI creates an opportunity to rethink and overhaul that model. Instead of adding another layer of disconnected tools, agencies can use connected intelligence across the government experience to simplify interactions, scale expertise and make services more responsive and human-centered.

In this exclusive CXO Series episode, Mark Hynes, CEO of Granicus, joins Rob Lloyd, executive director of the Center for Digital Government, for a forward-looking conversation about what government could become. They’ll explore how resident expectations are changing, why the next generation of digital government should be built around outcomes rather than technology and what leaders should consider now as they prepare for a future in which AI is embedded across service delivery.

You’ll learn:

  • How AI could help build resident and community trust in government
  • Why connected intelligence can simplify services and reduce complexity
  • What leaders should prioritize as they prepare for the next generation of digital government

Speakers

Mark Hynes headshot

Mark Hynes

Chief Executive Officer, Granicus

Mark currently serves as CEO of Granicus, the leading provider of cloud-based government software solutions. Prior to Granicus and since 2010, Mark served as Chief Strategy and Development Officer as well as President, Technology Services, for Altisource, a public real estate and mortgage technology and services company. Before joining Altisource, he served as President of Digi-Net Technologies, Inc., an early pioneer in marketing analytics software-as-a-service solutions. Mark also co-founded Xevo, Inc., a leading provider of service provisioning technologies to application service providers, where he held the position of Chief Operating Officer. Mark began his career with Bain & Company as a consultant. He holds a Bachelor of Business Administration from James Madison University and a Master of Business Administration from Harvard University.

Rob Lloyd headshot

Rob Lloyd — Moderator

Executive Director, Center for Digital Government

Rob Lloyd is the Executive Director of the Center for Digital Government, where he leads the organization’s national research and advisory programs focused on technology policy, innovation and best practices for government and industry leaders in state and local government. In this role, he oversees initiatives including the Digital Communities program and the Center for Public Sector AI and serves as a national voice on the technology challenges and opportunities shaping government.

Lloyd brings nearly three decades of public-sector technology leadership. Most recently, he served as Chief Technology Officer for the City of Seattle, where he was a member of the mayor’s cabinet and oversaw a team of nearly 600 employees and a technology portfolio of roughly $300 million. Previously, he was Deputy City Manager and Chief Information Officer for the City of San José and has held senior technology leadership roles in cities across Arizona, Oregon and Colorado.

His teams have earned more than 50 national honors, and his leadership has been recognized with awards including The AI 50, two ORBIE CIO of the Year awards, Governing Magazine’s Public Official of the Year, two GovTech Doers, Dreamers, and Drivers honors, four City Executive of the Year honors, and Business Journal leadership awards in Silicon Valley and Phoenix.

Rob earned a bachelor’s degree from Beloit College in Sociology/Public Administration and an MBA from the University of Colorado, Colorado Springs.

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