Overview

March 11

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Agencies face unique challenges to creating a sense of community and sustaining employee engagement as they focus on achieving their mission and serving their constituents. Hybrid work environments provide great employee flexibility, but they make it harder for teams to stay connected. Job stress and burnout have led to a wave of retirements and resignations – putting even more pressure on remaining employees who have to pick up the slack with limited time and resources.

Maintaining employee engagement is critical to attracting and retaining a productive and efficient workforce. To better understand the intersection of employee engagement, communication, collaboration and a sense of community – and how each of those factors contributes to agency mission and constituent experience – the Center for Digital Government and RingCentral have surveyed state and local leaders on the tools, technologies and strategies that help keep employees motivated and engaged.

Join us for this webinar, in which we’ll present exclusive findings from this research, along with reactions and best practices from a panel of experts.

 

Speakers

Naveed Husain headshot

Naveed Husain

VP Vertical Industry Principals, RingCentral

Naveed Husain, VP, Vertical Industry Programs is leading a team of industry experts who are charged to align RingCentral product and business solutions with current and future industry trends in order to bring value and innovation to our clients. Formerly, Naveed was the CIO of Teachers College, Columbia University where he implemented RingCentral’s product suite as part of a cloud and mobile first strategy. His real-world insights on the challenges and benefits of adopting and leveraging unified communications as a service (UCaaS) and contact center as a service (CCaaS) make him and his team of experts an invaluable resource to organizations considering cloud solutions for the Enterprise. Naveed brings over 20 years of global professional experience in legal, finance, private and public sectors having also served as the CIO at Queens College, City University of New York, the United Nations (UN) Department of Peacekeeping operations, and Winstar Communications. He has worked in mission areas for the UN in Somalia, Iraq, Israel, Pakistan and has led enterprise projects for multinational firms in New York, London, Hong Kong, and Beijing.

 Otto Doll, Senior Fellow, Center for Digital Government headshot

Otto Doll, Senior Fellow, Center for Digital Government

Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all city IT services. He also served as South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, federal, state, and local government CIOs on information technology assessment and alignment to business needs. He has served as a director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his computer science degree from Virginia Tech and is a senior executive fellow of the Kennedy School of Government, Harvard University. He is a past president of NASCIO — a national organization of state CIOs. He also is a past president of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology's 2004 Top 25 Doers, Dreamers and Drivers.

Bob Woolley headshot

Bob Woolley — Moderator

Senior Fellow, Center for Digital Government

Mr. Woolley was the chief technical architect for the state of Utah’s Department of Technology Services, including the development of the state’s Utah.gov portal. Utah has been widely recognized in these areas with numerous national awards. He has also been a technical lead and RFP writer for the WSCA/NASPO Cloud and Data Communication Procurements. He has experience with state, county and higher education employee skill assessments and technology upgrade implementations, including large-scale database migrations from RDMS to NoSQL platforms. He has extensive private-sector experience with Microservices Architecture implementation and DevOps using hybrid cloud deployment patterns.