Overview
September 29
10AM PT, 1PM ET
Register
State and local governments have invested heavily in digital services, giving residents more ways than ever to connect with agencies. But more channels haven’t necessarily created a better experience.
New Twilio research reveals a striking disconnect: While 72% of public sector organizations believe they deeply understand the people they serve, just 32% of citizens agree.
What’s getting in the way? Often, it’s fragmentation. Communications channels, data and technology remain scattered across departments and systems, making it difficult for agencies to understand residents across interactions or deliver the seamless experiences people increasingly expect.
Join Government Technology and Twilio for an interactive discussion of findings from the 2026 Connected Government Report, based on research with 750 public sector leaders. We’ll explore what the data reveals about the state of digital government and what agencies at different stages of maturity can do next. The conversation will examine five priorities: meeting rising demand across channels, creating a stronger data foundation, personalizing interactions with purpose, modernizing emergency communications and building a more unified constituent experience.
What You’ll Learn:
- Why modernization falls short: How organizational, technology and data silos can limit the impact of digital investments
- What connected government architecture requires: How agencies can bring communications, data and AI together while building on existing technology investments
- Where your organization stands: What distinguishes emerging, developing and leading organizations — and practical steps for advancing digital maturity
Join the live webinar to obtain your complimentary certificate of attendance!
