Overview

April 25

The demand for IT services has increased exponentially over the last few years. Public sector IT desks are already overwhelmed by an increase in ticket volume and the consistent struggle to attain and retain talent – Now many are also tasked with supporting initiatives for better digital experiences. As a result, many public sector IT leaders are rethinking how they address IT service delivery.

There is an enormous shift toward no-code technology as a means to decrease time spent on manual, mundane tasks – often referred to as ‘IT toil.’ By embracing no-code, IT leaders can reduce the administrative drain of the platforms used to support end-users and efficiently roll out an enterprise-wide IT service management strategy.

Join Government Technology for a webinar on April 25, 2023, at 11:00a.m. Pacific where we’ll explore how the public sector can navigate the changing landscape of IT service management (ITSM).

Join experts working on the front lines for a live, interactive discussion on:

What to address first in a no-code automation workflow
Effective ‘shift-left’ IT service delivery leveraging Self-Service
Best practices for making enterprise service management (ESM) a reality
The best platforms for embracing the IT infrastructure library (ITIL)

Speakers

Jean Clark

IT Manager, Enterprise Services, City of Gainesville/Gainesville Regional Utilities

Jean Clark offers insights and practical guidance from her many years of experience in the public sector in Gainesville, Florida where she manages three teams of exceptional Information Technology Professionals supporting the employees of the City of Gainesville/Gainesville Regional Utilities. Her experience as the IT Manager of Enterprise Services gives a unique perspective across multiple functions including the IT Service Desk. With increased demand for technology and an ever-changing landscape, it is critical that the IT team is freed from mundane, manual tasks and able to support end-users. One of the ways Jean is making this happen is to introduce automation wherever possible.

Andrew Graf

Chief Product Officer, TeamDynamix

Andrew focuses on helping customers optimize their IT teams with automation and collaboration tools; his innovative approach has been the driving force behind the vision to combine IT Service Management with Project Portfolio Management for a unified view of resources and work. He has also brought to market an enterprise integration and automation platform that will help state and local government to better manage data and to connect systems for improved workflow and automation.

Elizabeth Precht

Senior Solutions Engineer, TeamDynamix

Elizabeth Precht is Senior Solutions Engineer with TeamDynamix where she works with hundreds of companies to talk through best practices and process approach related to IT Service & Project Management and IT Automation. Elizabeth has 15 years of experience in IT operations, security and technical support. She offers a unique perspective and insights gained from hands-on experience coupled with her ongoing interactions with hundreds of IT leaders.

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, served as the state of Oregon’s Deputy State Chief Information Officer.

Webinar

The Changing Landscape of Public Sector IT Service Management