11AM PT, 2PM ET
There has never been a better time to modernize your organization’s contact center. Call volumes are increasing as more citizens seek information, apply for benefits and conduct other vital transactions with state and local government agencies. Cloud-hosted contact center solutions incorporating powerful new technologies like artificial intelligence, workforce optimization, robust digital and self-service channels enable government contact centers to handle spiking workloads while delivering better experiences and outcomes for citizens.
Join us Oct. 29 at 11am PST/2pm EST to learn how your organization can evolve its contact center operations. Former local government CIOs Otto Doll and Mike Goetz sit down with call center expert Brian Mistretta from NICE inContact to explore how call center modernization can drive new internal efficiencies and meet evolving citizen expectations around choice and fast resolution. Register now to:
-- Hear best practices for modernizing legacy on-premises contact center technology
-- Find out how tools like workforce optimization can provide new insights on contact center performance
-- See how artificial intelligence can be used effectively – and where to avoid it
-- Learn how citizen preferences are evolving and what that means for the future of call center operations