December 9

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In any government agency, employees are involved in one of three types of work: task management, project management and complex program management. Employees often must shift between different work types; some may even be engaged in all three at the same time. Understanding the difference is critical for state and local governments to operate efficiently and effectively.

Different types of work require different mindsets and skillsets. And they each call for specialized methodologies and tactics to manage workflow and streamline processes.

Join us December 9 at 1 p.m. Eastern/10 a.m. Pacific for an interactive discussion on this topic. Come armed with your questions as our panel of industry experts and public-sector practitioners explores topics including:

  • The three types of work, and how to distinguish between them
  • Best practices and smart tools for managing tasks, projects and complicated programs
  • How better management improves operations and outcomes
  • How the right methodology and the right understanding of work is effective whether your team is in the office or working remotely


Mark Mitchell

Mark Mitchell

Former Mayor, City of Tempe

Mark is a third generation native Arizonan. He earned a Bachelor of Science degree in Political Science from Arizona State University. Mark has served on the Tempe City Council since 2000 and currently serving as Mayor of Tempe since 2012. Mark is currently working with Isos Technology, an Atlassian Platinum Partner, to accelerate the growth of their State and Local Government division.

He is an active member of the Tempe Diablos, Tempe Sister Cities and the Kiwanis Club of Tempe. Mark is also on the Board of Director for the Greater Phoenix Economic Council, Executive Committee for Maricopa Associations of Governments, Serves on the Advisory Board for the U.S. Conference of Mayors and Advisory Council for The National League of Cities. Mark has two daughters, enjoys all sports and is an avid Sun Devil fan.

Ken Urban

Ken Urban

Public Sector Solutions Engineer, Atlassian

Ken has twenty years of experience in the IT industry. He started his career fixing computers at the University of Pittsburgh and held several different positions there. He then did a short stint as a defense contractor writing code on various projects ranging from simple signal deconfliction to complex control systems. Just before joining Atlassian he served ten years in public service as a civil servant within the Intelligence community working to build and maintain one of the largest and most complex multi-tenant Hadoop cloud systems.

Ken has a Bachelor’s of Science in Computer Science from the University of Pittsburgh. He is a certified flight instructor and serves on the board for his local flying club.

Shayla Sander

Shayla Sander

Channel Manager SLED, Atlassian

As a member of the Atlassian Public Sector team, Shayla is responsible for helping State & Local Governments redefine and reshape the way they collaborate and interact with citizens. Her passion for public sector, is driven by 8 years of helping Atlassian customers transition to ITSM, DevOps, and agile collaboration methodologies.

Brian Cervino

Brian Cervino

Senior Product Manager, Atlassian

Brian Cervino is a Senior Product Manager for Trello. Being at Trello for over seven years now, he love learning about all of the exciting ways that people around the world use Trello to solve their unique problems with their teams. Naturally, outside of work Brian loves to use Trello to organize his personal life when it comes to his favorite things: good music, good food, good drink, and good times.

Bill Rials

Bill Rials — Moderator

Senior Fellow, Center for Digital Government and former State Enterprise Architect, Mississippi

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program. Where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies, before transitioning academia and higher education, he had a diverse government technology career delivering value to state agencies, local governments, and law enforcement agencies throughout the State of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the State of Mississippi’s IT organization as a deputy to the State CIO. Dr. Rials holds a bachelor's degree in business administration from Belhaven University, a master's degree in Computer Information Systems and Cybersecurity from Missouri State University, as well as a Ph.D. in higher education administration and public administration from Jackson State University. His dissertation research involved the critical factors that affect the adoption of cloud services within the public sector. He is a noted expert in the IT and Cybersecurity space and frequently quoted by national media outlets. He is also a frequent contributor to national IT government organizations such as NASTD and NASCIO.