Overview

September 25

With a decrease in personnel and an increase in calls, 911 centers are looking for new methods to help them provide timely support to residents in need.

Learn how 911 centers can use the cloud to help shorten call wait times and reduce the burden on dispatchers during a live webinar hosted by Government Technology and Amazon Web Services on September 25.

You’ll watch, learn, and chat live with experienced public sector leaders and technology experts who can answer or clarify your questions.

What we’ll cover:

The services that free up human call takers to focus on emergencies
Best practices to mitigate the impact of staffing shortages
Using AI-powered tools to prevent operator burnout and enable real-time language translation

Speakers

Jim Lake

911 Coordinator and Center Director, Charleston County Consolidated Dispatch Center

Jim Lake is the Consolidated 9-1-1 Center Director for Charleston County, South Carolina. Mr. Lake serves as the Executive Committee Chairman for the South Carolina Coastal Area Cooperative. Mr. Lake has achieved the designation of Emergency Number Professional from the National Emergency Number Association (NENA) and has developed several courses on leadership and management taught at the national level. Mr. Lake is a member of the International Academies of Emergency Dispatch (IAED) College of Fellows and has worked as a contract instructor for Priority Dispatch and the National Emergency Number Association. By Governor Appointment, Mr. Lake served as the Chairman of the South Carolina State 9-1-1 Advisory Committee from June of 2014 to June of 2019. Mr. Lake’s work experience includes 9-1-1 consulting, 9-1-1 center management, and management of statewide training and public education programs. Prior to entering into the 9-1-1 profession, Mr. Lake served as a police officer and volunteer firefighter/EMT.

Matt Hibler

911 Technology Manager, Charleston County Consolidated Dispatch Center

Matthew Hibler currently serves as the 9-1-1 Technology Manager for the Charleston County Consolidated Dispatch Center. He received a B.S. in Geography from East Carolina University. He has been active in the area of GIS and Database Management for over 20 years.

John Persano

911 Leader, Amazon Web Services

John Persano is a senior business development manager for 911 and justice and public safety at Amazon Web Services (AWS). John has centered his career on supporting public safety agencies specifically in the fields of training, exercises, technology identification, and technology adoption. Joining AWS in October of 2020 as the 911 and emergency communications sub vertical lead, John now focuses his efforts on innovation within the 911 community and between emergency communications personnel and technology companies.

Karthik Samala

Senior Solutions Architect, Amazon Web Services

Karthik facilitates conversations with K12 schools and local government agencies, focusing on the development of reliable, scalable, and flexible architectures to meet their specific business demands.

Morgan Wright — Moderator

Senior Fellow, Center for Digital Government

Morgan is an internationally recognized expert on cybersecurity strategy, cyberterrorism, national security and intelligence. He currently serves as Chief Security Advisor for SentinelOne, and is the chief technology analyst for several major cable news organizations. Morgan's landmark testimony before Congress on Healthcare.gov changed how the government collected personally identifiable information. Previously Morgan was a Senior Advisor in the US State Department Antiterrorism Assistance Program, the Senior Law Enforcement Advisor for the 2012 Republican National Convention, taught behavioral analysis at the National Security Agency and spent a year teaching the FBI how to conduct internet investigations. In addition to 18 years in state and local law enforcement as a highly decorated state trooper and detective, Morgan has developed solutions in defense, justice and intelligence for the largest technology companies in the world including Cisco, SAIC, Unisys and Alcatel-Lucent/Bell Labs.

Webinar

Supporting 911 Centers with AI