Overview

April 13

Public Sector IT Service Desks are overwhelmed; too many repetitive tasks, manual processing and an increase in demand has drained IT resources. Looking forward, public agencies need to automate the mundane. Stop spinning your wheels with manual management of onboarding and offboarding employees, user / group management, updating usernames and passwords.

Hear from Jeff Scheetz, CIO at Avondale, AZ who will share how they have rolled out a single platform for enterprise service management, spun up a self-service portal, and in the process have eliminate much manual processing.

Join Government Technology April 13 to learn how your organization can implement smart service management that uses self-service, online knowledge bases and automation to reduce the drain on your IT resources and deliver a better experience to end users.

-- First hand how Avondale, AZ has reduced time spent on manual tasks

-- Fast & easy tips to roll out a single enterprise service management platform

-- How you can automate many tasks such as onboarding new employees

Speakers

Jeff Scheetz

CIO for the City of Avondale, Arizona

Jeff Scheetz serves as the CIO for the City of Avondale, Arizona, where he leads diverse technology systems consisting of general government, public safety, utilities, and family services. Jeff holds a degree in Computer Science, an MBA, and in 2020 became a Certified Government CIO from Rutgers University and Public Technology Institute. Jeff has been leading local government in Arizona and Colorado for 14 years, including over a decade in the private sector leading large-scale software development. In addition, he has worked collaboratively on numerous boards and committees in a variety of settings.

Otto Doll — Moderator

Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all city IT services. He also served as South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, federal, state, and local government CIOs on information technology assessment and alignment to business needs. He has served as a director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his computer science degree from Virginia Tech and is a senior executive fellow of the Kennedy School of Government, Harvard University. He is a past president of NASCIO — a national organization of state CIOs. He also is a past president of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology's 2004 Top 25 Doers, Dreamers and Drivers.

Webinar

Supercharge IT Service Management with Automation