Overview
May 28
10AM PT, 1PM ET
Register
Higher education institutions today face mounting challenges in attracting and retaining students amidst rising costs and increased competition. To stand out in a crowded market, schools must go beyond initial engagement and build lasting connections throughout the student journey.
Join the Center for Digital Education and NICE for an insightful talk on how educational institutions can strengthen their student engagement and enrollment strategies by leveraging a well-considered customer experience (CX) strategy buoyed by a strong technology platform.
In this session, we’ll explore how a well-designed CX strategy can enable higher-ed institutions to:
- Deliver personalized experiences utilizing analytical data drawn from disparate systems to learn about student preferences and profiles.
- Build a proactive approach to identify at-risk students and intervene to increase retention.
- Listen to student feedback leveraging ‘voice of the customer’ solutions, to improve student engagement as well as internal processes and programs.
Don’t miss this opportunity to gain practical advice on using AI to make data-driven decisions, anticipate student behaviors, and ultimately create a competitive advantage for your institution.
