Overview
March 3
Watch Now
Far too many public agencies continue to struggle with repetitive IT service management tasks like onboarding and offboarding employees or updating usernames and passwords. Many organizations still handle these and other tasks manually – or automate them through a patchwork of scripts and APIs. In fact, just 7 percent of state and local governments participating in a new national survey said their IT service desk provides best-in-class service.
Join Government Technology March 3 to learn how your organization can implement smart service management that uses self-service, online knowledge bases and automation to reduce the drain on your IT resources and deliver a better experience to end users.
Register now to:
-- Hear results from our new nationwide survey of IT service management in state and local government
-- See how to create effective IT service portals and knowledge bases
-- Learn how integration and automated workflows can radically streamline issue resolution
