Overview

December 6

State and local agencies are working hard to improve the experience for constituents accessing government services. They’re embracing new technologies and new workflows to reimagine the constituent experience. They’re applying a human-centered design approach to make government engagement easier, more empathetic…and even more joyful.

Join Government Technology for a live 30-minute webinar on December 6, 2024, at 10 AM PT/ 1 PM ET, where we’ll look at several specific ideas from agencies across the country and how their accomplishments are transforming the relationship between governments and the communities they serve.

You’ll Learn:

The latest trendsetting programs driving improvements in constituent experience
Smart strategies and innovative new initiatives that are improving the government experience
What the path to innovation looks like for the public sector and the tools that help achieve it

Speakers

Zach Patton — Moderator

Editorial Director, Content Studio, e.Republic

Zach Patton edits and oversees papers and events for the Content Studio at e.Republic. Prior to joining the Content Studio in 2020, he was the Executive Editor of Governing magazine, which covers policy and politics in state and local governments across the country

Gregory Scott — Panelist

Chief Technology Officer & Director, Fairfax County, VA

Gregory Scott was appointed Director and Chief Technology Officer for Fairfax County Government in September 2019. As Director of the Department of Information Technology and Chief Technology Officer (CTO), he is responsible for the management of all aspects of information technology supporting the County’s operations and service to its constituents. Mr. Scott directs the efforts of over 300 employees in the Department of Information Technology (DIT), including information technology planning, program development, budget & policy development, e-government, IT security and development of enterprise-wide technology architecture and standards. He also is responsible for planning and implementation of the County’s IT investment portfolio.

Katrina Flory — Panelist

State Chief Information Officer/Assistant Director, Ohio

State CIO Flory is an original architect and leader of two transformational Ohio IT Initiatives, the now completed IT Optimization effort and the ongoing IT Innovation initiative. IT Optimization provided the standardization necessary to drive economies of scale through infrastructure consolidation (server, storage, mainframe, and network). The next step, IT innovation, streamlines and modernizes State IT through a focus on digital experience, data analytics, enterprise shared services, on premise or in public clouds, and collaboration. In her roles as State CIO, Flory is committed to delivering IT services and solutions that will support state agencies, boards and commissions in their efforts to provide vital services to Ohioans. The use of state technology assets to increase the well-being of Ohioans and their health, property, security, livelihood, and prosperity is essential.

Webinar

Steal These Ideas! Great Innovations in Constituent Experience