Overview

December 10

The COVID-19 pandemic forced state and local government agencies to accelerate their digital services strategies to keep vital programs and services running. These efforts strengthened resiliency -- and they offered convenient new digital service options that were embraced by constituents, creating expectations for more.

Join Government Technology for interactive conversation on the future of digital government services in Oregon. We’ll host experts from the Center for Digital Government and NIC for a webcast focused on how Oregon state and local government agencies can build on the work they’ve already done and expand their digital services strategies.

You’ll learn how to:

Identify the right services to move online and tailor them to the needs of your customers
Effectively market new digital services to move more users online
Improve citizen experience for services that still must be conducted in-person

Speakers

William (Bill) Rials, Ph.D. — Moderator

Associate Director and IT Professor, Tulane University and Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program, where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse government technology career delivering value to state agencies, local governments, and law enforcement agencies throughout the State of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the state of Mississippi’s IT organization as a deputy to the state CIO.

Karl Hills — Speaker

Director of Technology, NIC Oregon

Karl is a strategic technology leader with over 15 years’ experience leading digital projects from both a technology and operations perspective. His work includes overseeing systems that securely process over $440 million annually and he has managed nearly 1,000 digital government applications. His experience in software development, infrastructure, and information security helps partners achieve secure and cost-effective technology solutions.

Webinar

Special Briefing: Expanding Digital Government Services in Oregon