Overview

December 9

The COVID-19 pandemic forced state and local government agencies to accelerate their digital services strategies to keep vital programs and services running. These efforts strengthened resiliency -- and they offered convenient new digital service options that were embraced by constituents, creating expectations for more.

Join Government Technology for interactive conversation on the future of digital government services in Oklahoma. We’ll host experts from the Center for Digital Government and NIC for a webcast focused on how Oklahoma state and local government agencies can build on the work they’ve already done and expand their digital services strategies.

You’ll learn how to:
· Identify the right services to move online and tailor them to the needs of your customers
· Effectively market new digital services to move more users online
· Improve citizen experience for services that still must be conducted in-person

Speakers

William (Bill) Rials, Ph.D. — Moderator

Associate Director and IT Professor, Tulane University and Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program, where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse government technology career delivering value to state agencies, local governments, and law enforcement agencies throughout the State of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the state of Mississippi’s IT organization as a deputy to the state CIO.

Justin Cain — Speaker

Director of Technology, NIC Oklahoma

Justin Cain is a born and raised Oklahoma native who received a bachelor's from Oklahoma Christian and a Master's from the University of Central Oklahoma. Justin previously worked as a Software Architect for six years at American Fidelity and moved to NIC Oklahoma two years ago to help build and provide modern, customer-centric solutions for the people of Oklahoma.

Webinar

Special Briefing: Expanding Digital Government Services in Oklahoma