Overview

November 7

With 2023 winding down, most IT leaders are in the midst of intense strategizing for 2024 and beyond. It's anticipated to be a period filled with budgetary considerations, tech strategy blueprints and the critical evaluation of ongoing projects. The hot topics dominating these discussions are automation, AI and security – closely rivaled by the pressing issue of IT resource limitations.

As IT leaders in the public sector strive to meet evolving needs while keeping a close eye on budgets, many are looking to improve pivotal aspects of agency functions, like the IT Service Desk.

Join Dusty Borchardt, Business Systems Manager at City of Oklahoma City, and Jon Rike, CIO at Dayton for a live webinar on November 7, 2023, at 11 AM PT/2 PM ET to explore what smart service management in the public sector looks like and how agencies can build the technology foundations necessary to handle evolving demands.

You'll Learn:

The impact of automation on IT service efficiency
How to maximize the potential of service portals
How to enable automated issue resolution with conversational AI
The advantages of leveraging Enterprise Service Management (ESM)
Tips and best practices for creating a unified service management system

Speakers

Andrew Graf

Chief Product Officer, TeamDynamix

Andrew focuses on helping customers optimize their IT teams with automation and collaboration tools; his innovative approach has been the driving force behind the vision to combine IT Service Management with Project Portfolio Management for a unified view of resources and work. He has also brought to market an enterprise integration and automation platform that will help state and local government to better manage data and to connect systems for improved workflow and automation.

Dusty Borchardt

Business Systems Manager, Oklahoma City

As an IT manager with over 20 years of experience managing IT professionals and implementing and supporting enterprise systems, Dusty is focused on driving technology innovation and strategic planning to deliver measurable business value. With a proven track record of managing complex IT projects, he is skilled at developing and executing technology roadmaps that align with organizational goals and objectives.

Jon Rike

Chief Information Officer, City of Dayton

Jonathan is a dynamic IT executive with demonstrated ability to build and lead high performing teams and a proven track record of aligning innovative IT solutions with strategic business objectives that improve and advance the customer experience. Prior to his current position as CIO of the City of Dayton, OH, Jon was IT Director for Montgomery County, OH and before that, IT Director for Client Services at the University of Dayton.

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, served as the state of Oregon’s Deputy State Chief Information Officer.

Webinar

Smart Service Management in the Public Sector