June 16

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The coronavirus pandemic has tested government in every way possible. As state and local employees shifted to work from home, agencies scrambled to make sure their workers had the tools and access they needed to maintain productivity and deliver crucial citizen services. Now, even as many places are beginning to lift their shelter-at-home regulations, it’s clear that much of the state and local workforce will remain remote for some time to come. Some agencies may even opt to let employees telework permanently.

Maintaining a positive employee experience is vital when a large portion of the workforce is working from a remote location. For workers to do their job, the employee experience has to be virtually indistinguishable from being in the office. Providing the right access to necessary applications and resources – and ensuring that access is safe and secure – will be an integral part of any organization’s IT strategy for the months ahead.

To learn about key business continuity strategies and how to implement them in your organization, join Government Technology for a webinar on June 16 at 11 am PT/2 pm ET. As a participant in this discussion, you’ll learn:

  • Best practices for seamless service delivery amid a crisis
  • How a focus on employee experience will increase productivity and engagement
  • How to ensure Zero Trust security in a work-from-home world, and why traditional VPN solutions fall short 
  • Lessons learned from the pandemic that will help governments navigate the recovery


Michael Hussey

Michael Hussey

CIO Utah Department of Technology Services

Michael Hussey was appointed Chief Information Officer (CIO) for the Department of Technology Services in October 2015. He has been with the Department of Technology Services since 2006. In 2013, Hussey received the Governor’s Award for Excellence for Outstanding Public Service.

Hussey started his IT career while attending the University of Utah working in the Marriott Library as a help desk assistant providing support to patrons of the computer lab. As computer technologies advanced, so did the opportunities within the library and he was promoted to network manager. While network manager, Hussey created the largest CD-ROM database network in the nation, which was crucial to the university’s research purposes.

David Smith

David Smith

National Director, State & Local Government, Citrix

David brings more than 20 years of information technology and management experience to Citrix. He has spent the past 15 years evangelizing and delivering Citrix workspace solutions within the Public Sector and has served in leadership roles within both the Defense and Intelligence and State & Local Government business units. David is a regular speaker at industry events and is a spokesperson around technology initiatives such as digital transformation, mobility, cloud and IT consolidation.

Prior to Citrix, David worked at NASA as part of the Software Assurance Technology Center, developing methods and tools needed to produce safe and reliable software. David has a Bachelor’s of Science in Computer Science and a MBA from Loyola University in Maryland.

Otto Doll

Otto Doll — Moderator

Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all City IT services. Formerly South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, state radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, Federal, State, and Local Government CIOs on information technology assessment and alignment to business needs. He has served as a Director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his Computer Science degree from Virginia Tech and is a Senior Executive Fellow of the Kennedy School of Government, Harvard University. He is a past President of NASCIO — a national organization of state CIOs. He also is a past President of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology's Top 25 Doers, Dreamers and Drivers.