Overview

March 2

Government agencies continue to expand their digital service offerings, making it easier than ever before for the public to access critical benefits and services online. However, this rapid expansion of digital services has opened the door to unprecedented identity fraud and abuse, costing billions of dollars.

In many cases, additional customer friction was introduced for identity verification processes as a mechanism for reducing fraud. But this did little to actually decrease fraud, and it had the adverse effect of reducing public access to services.

With the right approach, however, it is possible to mitigate fraud while avoiding undue burden and a negative customer experience. As governments build toward the future, it is important to incorporate comprehensive strategies for targeting and tackling identity fraud.

As a participant in this event, you’ll learn:

How to build a modern plan for combating fraud to ensure the right constituents have access to the benefits and services they need
How to identify suspicious behavior and pinpoint risk around certain devices and IP addresses
How to address fraud once you’ve found it
How to make sure accurate, seamless and fast identity verification is a central component of your digital defense strategy

Speakers

Mike Cook

VP Commercialization, Fraud Solutions, Socure

Mike Cook, a fintech entrepreneur and advisor with more than 30 years of experience in the industry, is responsible for leading Socure’s strategic plans to eliminate financial loss from all fraud types and efficiently validate 100% of consumer identities, capture market share, and increase growth. In his career of 30+ years in the financial services industry, Cook has developed long-term, trusted relationships across customers, federal regulators, and privacy advocacy groups. Considered an industry expert in data breach, fraud patterns, and identity theft, Cook has also provided Congressional testimony on the potential impact of data breaches.

Staci Shatsoff

Assistant Vice President Secure Payments & Fintech, Federal Reserve Bank of Boston

Staci Shatsoff is an assistant vice president in the secure payments department at the Federal Reserve Bank of Boston. In this role, Staci is responsible for leading the execution of programs and strategies that advance payment security and fraud mitigation across the industry through research, outreach, and collaboration efforts. Prior to joining the Bank, Staci worked at TD Bank where she served as vice president and senior fraud strategy manager. In that role, she led the U.S. fraud strategies team, which focused on emerging fraud and cross-product fraud patterns, including digital payments, account openings, and login activity. She also developed and implemented digital fraud prevention and detection strategies. Staci has a bachelor's in mathematics and an M.B.A. from the University of North Carolina at Charlotte.

Deborah A. Snyder — Moderator

Senior Fellow, Center for Digital Government

Deborah is an accomplished C-level executive, influencer and educator who has dedicated her career to improving state and local government services for the citizens of New York state through policy and technology innovation. She has a broad range of experience in government, policy, cybersecurity, privacy and information technology. She recently retired from the position of New York state’s chief information security officer, where she led the state’s cybersecurity programs and directed the NYS Cyber Command Center. She works with organizations and universities to strengthen cybersecurity defenses and preparedness, and to create and inspire the next generation of cyber leaders.

Webinar

Scaling Digital Defenses: The Building Blocks for a Comprehensive Government Fraud Strategy