Overview

June 20

Gathering resident feedback shouldn’t feel like a risk. But for many agencies, it still does. Outdated engagement processes lead to noisy feedback loops, limited visibility and growing distrust — especially when communication is inconsistent or decisions feel out of sync with community needs.

That’s where the Engagement Cloud comes in.

This webinar will dive into how state and local governments are using a modern, end-to-end solution to streamline public participation, cut through internal red tape and support smarter, faster decision-making. Whether you're launching a new initiative or rethinking how your agency listens to residents, this session will show you what actually works.

What you’ll learn:

How agencies are using digital public feedback tools to reduce risk, control messaging and avoid decision-making delays
What it takes to structure internal governance so public input turns into actionable insight
How to activate outreach, collect multi-channel feedback and gain data-driven insights using a single platform

Speakers

Carolina Prieto

Senior Experience Partner, Granicus

Carolina is a seasoned change management expert specializing in data-driven insights and human-centered design. With over a decade of experience at both local and state levels of government in Boston, she has empowered municipalities to enhance citizen participation and modernize their digital and communications strategies. At the state level, she collaborated with 101 cities to develop impactful communication campaigns and digital approaches for community development initiatives. Now at Granicus, Carolina leads the adoption of the Government Experience Cloud, championing innovative solutions that help cities, counties, and states unlock their full potential.

Bill Ryan — Moderator

Senior Fellow, Center for Digital Government

With over 40 years of a wide variety of experience in technology and management, Bill Ryan has dedicated his career to Anne Arundel County, Md. Most recently, as chief information officer, Bill was responsible for all operational and strategic information technology functions for the county, providing services to county, library, school board and community college employees at over 300 facilities. One of Bill’s primary and highly visible tasks was ensuring that all county government entities and citizens received the full benefits of a multi-year, robust fiber-optic network implementation — owned and operated by the county.

Webinar

Rethinking Public Participation: Smarter Tools, Stronger Communities