Overview

October 21

Watch Now

Dealing with tech issues is challenging for both end users and the technicians trying to troubleshoot. End users often find themselves stuck in an endless cycle of support calls, while technicians struggle to interpret vague descriptions from frustrated users. In the public sector, every minute of downtime matters. Interruptions like these can delay essential services and significantly impact your mission.

This is where remote remediation makes a difference. Remote remediation services allow IT technicians to access devices directly—even those that won’t turn on—providing full visibility and control to diagnose and resolve issues quickly. By bypassing the back-and-forth of traditional support and relying less on incomplete user information, remote remediation helps keep your services operational and minimizes downtime.

Join Government Technology and HP for a live webinar to discover how remote remediation services can help your agency:

  • Slash IT support time: Resolve issues faster with technicians who can access and troubleshoot devices remotely.
  • Reduce employee downtime: Get your team back to work quickly with streamlined support that requires minimal user interaction.
  • Simplify device management: Offload help desk tasks and free up your IT staff to focus on strategic initiatives.

Speakers

Mike Blanchard headshot

Mike Blanchard

NA Category Manager – US Public Sector Workforce Services & Solutions

Throughout his 28-year tenure at HP Mike has held a variety of roles in Managed Print Services, Channel Partner Management and End User sales. In his current role, Mike is responsible for End-user and Partner sales enablement across the full HP Lifecycle Services portfolio for the NA Public Sector market.

Curt Wood headshot

Curt Wood — Moderator

Senior Fellow, Center for Digital Government

Curt most recently served as the Technology Services and Security Cabinet Secretary and Chief Information Officer for Massachusetts Governor Charlie Baker, leading the Commonwealth’s digital and cyber security transformation. Prior to his Cabinet appointment in 2018, Mr. Wood served 8 years as the Public Safety Undersecretary for Forensic Science and CIO overseeing major public safety and justice operational and technology modernization efforts. He began his government career in 1975 and has served in multiple roles.

© 2025 All Rights Reserved. E.Republic LLC
Privacy & AI / Do Not Sell My Personal Information