Overview

June 27

Watch Now

There's a lot of buzz surrounding generative AI, but the advantage of the technology goes beyond buzzwords. AI solutions offer significant value to operations and reduce pain points for governments and the residents they serve.

Join Government Technology and NICE for a live webinar on how governments can use AI and other modernization tactics to enhance service accessibility and create seamless constituent experiences.

Here's what's in store:

  • Learn key AI use cases for governments and the best practices for enhancing contact center efficiency
  • Discover the proven methods that make it easier for residents to connect with government agencies
  • Explore the tech that boosts service accessibility – like automated self-service and proactive engagement tools

Speakers

Joe Forte headshot

Joe Forte

Senior VP Public Sector, NICE

Joe Forte brings with him over 25 years of experience in the U.S. Public Sector market. He has held leadership positions with AT&T, Cisco, WWT and VMware covering Federal, State and Local government as well as Education. Joe also has extensive experience leading business strategy relating to Cloud and AI platform transitioning. Joe is also an executive Board member of Operation Song, working to help veterans and their families cope with PTSD and related issues.

Russ Nichols headshot

Russ Nichols — Moderator

Senior Fellow, Center for Digital Government

Russ Nichols’ public service spanned over 32 years and included management and executive positions with the California Department of Forestry and Fire Protection, the California State Controller’s Office, and the Employment Development Department. In 2015, Nichols was appointed by Governor Jerry Brown as the California Department of Corrections and Rehabilitation Chief Information Officer and Director of Enterprise Information Services. While serving at the Department of Corrections and Rehabilitation, Nichols also served as a board member for the Corrections Technology Association and served as CTA President from 2019 to 2021. In February 2021, Governor Gavin Newsom appointed Nichols Deputy State CIO and Chief Deputy Director at California Department of Technology. Prior to retirement, Nichols also served as Acting State CIO and CDT Director for several months.

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