Overview

October 14
11AM PT, 2PM ET

Register

Government leaders are reimagining how residents access services in an increasingly connected world. As expectations for faster, simpler experiences grow, agencies must reduce friction, strengthen trust, combat increasingly sophisticated fraud and improve operational efficiency.

Trusted identity is emerging as the answer to all these pressing challenges, but how should agencies accomplish this goal in today's digital world? 

This webinar, featuring Michael Cryderman, division director of the motor vehicle division with the Arizona Department of Transportation, will explore how digital credentials are helping agencies replace paper-based processes with seamless, secure and resident-centered experiences. Through Arizona's pioneering digital birth credential initiative, attendees will learn how to simplify service delivery while creating opportunities across motor vehicles, public health, education, workforce, professional licensing and social services. Whether your agency is evaluating digital credentials or advancing broader modernization initiatives, this session will share practical lessons for building trusted, connected experiences that increase operational efficiency and prepare agencies for what's next. 

You will learn:

  • Why trusted identity is becoming the foundation for the future of government services
  • How digital credentials can improve resident experiences while strengthening security, reducing fraud and streamlining operations
  • Lessons learned from Arizona's pioneering digital birth credential initiative — and how they can inform broader modernization efforts
  • Key considerations for building a trusted, connected digital identity ecosystem that can grow with future agency needs

Speakers

Richard Grape headshot

Richard Grape

Senior Director, Transformational and Identity Strategy, LexisNexis Risk Solutions

Richard K. Grape, Jr. is a senior public sector strategist and futurist focused on advancing how government uses data to deliver trust, integrity, and measurable public value. With over 15 years of experience across federal, state, and local markets, Grape advises executive and program leaders on policy, regulatory standards, fraud, waste and abuse mitigation, and the responsible use of data to improve outcomes.

As Senior Director of Market Transformation at LexisNexis Risk Solutions, Grape defines enterprise level vision and strategy for government innovation. His work includes multi-year operating strategies, interagency data sharing and governance models, and the adoption of privacy preserving technologies, digital identity, and verifiable digital credentials. He serves as executive lead, having launched the nation’s first consumer-held digital birth credentials. He also led the National Accuracy Clearinghouse, helping states to improve eligibility accuracy and program integrity across public assistance through secure data sharing. Further, he brings deep expertise in interoperable standards and frameworks, including NIST, ISO, PPRL, and OpenID, as well as healthcare domain experience spanning medical claims data, healthcare analytics, and cost containment.

Michael Cryderman headshot

Michael Cryderman

Division Director, Motor Vehicle Division

Michael Cryderman serves as Division Director of the Motor Vehicle Division at the Arizona Department of Transportation, where he leads initiatives focused on service delivery, operational excellence, and organizational performance. A seasoned operations leader, he brings extensive experience in process improvement, organizational transformation, and employee engagement, with a proven track record of building high-performing teams and enhancing customer experiences. Michael is passionate about driving continuous improvement and delivering innovative, efficient services for the communities ADOT serves.

Deborah A. Snyder headshot

Deborah A. Snyder — Moderator

Senior Fellow, Center for Digital Government

Deborah is an executive strategist and advisor on cybersecurity, risk, and digital government, and a nationally recognized thought leader in advancing secure, resilient public sector transformation. With more than 35 years of public service and executive leadership experience, she is known for bridging business strategy and cybersecurity to drive innovation, strengthen governance, and deliver mission-focused outcomes.

Deborah previously served as Chief Information Security Officer for the State of New York, where she led one of the nation’s most comprehensive cybersecurity programs. She played a key role in the state’s IT transformation and consolidation efforts, helping modernize how services are delivered while strengthening policy and protections for critical infrastructure and sensitive data. She also directed the New York State Cyber Command Center, overseeing state incident response and digital forensics.

A trusted advisor and mentor, Deborah is recognized for clear, calm leadership in times of crisis, her ability to connect stakeholders across complex environments, and her commitment to building the next generation of leaders. She serves on multiple advisory boards and is a graduate-level instructor.

Her contributions have been recognized with national honors, including State Cybersecurity Leader of the Year, the SANS Difference Maker Award, and the inaugural Thomas M. Jarrett Cybersecurity Leadership Award. She holds an MBA from the University at Albany and multiple industry certifications, including CISSP, CRISC, SANS GSTRT and PMI PMP.

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