Overview

August 27
11AM PT, 2PM ET

Register

Budget constraints and rising constituent expectations are pushing state and local government IT teams to do more with less. For many, ITSM means choosing between rudimentary systems that aren't powerful enough for all of your automation needs, or large legacy systems that require teams of admins and developers. The good news is there's another option.  

In this session, we'll show how AI that can take action plus no-code automation helps agencies modernize service delivery without adding headcount or compromising compliance. Learn what it takes to move from isolated pilots to organization-wide results.

We'll cover:

  • Virtual agents that deflect 30% to 60% of service desk tickets
  • AI for technicians that reduces ticket resolution time by 40% to 90%
  • No-code automation that eliminates two to three months of manual tasks, reducing technician burnout
  • Building a practical, future-ready AI ITSM roadmap
  • Real-world examples of organizations successfully modernizing service desks
  • No-code platforms that deliver rapid ROI — often within six to-12 months

Walk away with a clear, defensible roadmap for bringing modern ITSM to your agency that evolves as your business needs change. 

Speakers

Andrew Graf headshot

Andrew Graf

Chief Product Officer, TeamDynamix

A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead.

Kaliegh Belda headshot

Kaliegh Belda

AVP, Pre-Sales, TeamDynamix

Kaliegh partners with IT leaders across industries to help them modernize service delivery, streamline operations, and drive greater value from their technology investments. At TeamDynamix, she focuses on enabling organizations to leverage no-code IT Service Management, Virtual Agents, and IT Asset Management to improve efficiency, reduce costs, and transform user experiences.

Barry Condrey headshot

Barry Condrey — Moderator

Senior Fellow, Center for Digital Government

Barry has worked in the IT field for over 37 years holding a wide range of technology leadership positions in the public and private sectors and was most recently the CIO for Chesterfield County, Virginia where he pursues initiatives based on digital transformation, open government, and citizen centricity. Under his leadership Chesterfield County Va was four times recognized as the #1 digital county in the USA. Barry holds a masters degree in public leadership with a minor in economics from Virginia State University and a bachelors degree in computer science from DeVry University. He has been adjunct faculty for Virginia Commonwealth University and is currently adjunct faculty for the Public Technology Institute in the certified government CIO program. Barry has been an active NACo contributor, a gubernatorial appointee to the Virginia elections security standards workgroup and a two-time president of the Virginia Local Government IT Executives (VALGITE) organization. He is a certified government CIO (CGCIO), a certified information security manager (CISM) and a national top 25 Doer, Dreamer & Driver. He likes to teach, research technology, write code and blog about technology leadership from his home in Moseley, Virginia.

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