Overview

July 21
10AM PT, 1PM ET

Register

When residents reach out to government, they want the same thing every time: a quick answer, a clear resolution, and an easy path to the services they need.

Many state and local agencies are discovering that AI can help make that possible—not as a standalone technology initiative, but as a practical tool for improving service delivery. From reducing wait times and accelerating case resolution to giving employees faster access to information, AI is helping agencies create better experiences for both constituents and staff.

Join us for a discussion of how leading public-sector organizations are putting AI to work in contact centers and other resident-facing operations. Our speakers will share proven approaches for connecting siloed data, identifying high-impact opportunities, and building the foundation for long-term transformation.
Attendees will learn how Presidio and AWS help organizations:

  • Assess opportunities to improve constituent experiences through faster, more effective service delivery
  • Identify ways to empower employees with better access to information, knowledge, and insights
  • Prioritize AI use cases that align with mission objectives and deliver measurable business value
  • Evaluate data readiness and address common barriers to AI adoption
  • Develop a practical roadmap that balances near-term improvements with long-term modernization goals

Whether your organization is evaluating its first AI initiative or expanding existing efforts, this session will provide real-world lessons and actionable strategies for delivering better outcomes for the people you serve.

Join the live webinar to obtain your complimentary certificate of attendance!

Speakers

Mike Baur headshot

Mike Baur

Field CTO for SLED Digital, Presidio

Mike Baur serves as Field CTO for SLED Digital at Presidio, dedicated to transforming public sector technology for meaningful impact across state, local, and education organizations. With over 20 years of experience, Mike specializes in bridging innovative solutions with the unique needs of government agencies and higher education institutions.

Mike previously led AWS Education Growth Advisory, partnering with 100+ universities to drive $110M+ in strategic cloud initiatives. His background spans key roles at Amazon Web Services, Resultant, The Michael & Susan Dell Foundation, and Ellucian, where he focused on EdTech strategy, education data interoperability, and large-scale system modernization across major university systems.

What sets Mike apart is his commitment to public service outcomes—understanding that successful technology transformation in the public sector requires more than just innovative tools. It demands deep knowledge of government procurement processes, regulatory compliance, and the mission-critical nature of serving students, educators, and community members.

At Presidio, Mike develops solution accelerators and thought leadership that help SLG and Higher Education navigate complex modernization challenges while maintaining operational excellence. He's particularly passionate about the evolving higher education landscape and helping institutions leverage technology to better serve their communities.

Fred Elliott headshot

Fred Elliott

Contact Center VP, Presidio

As the Vice President of Contact Center at Presidio, Fred Elliott is responsible for overseeing the Contact Center practice and supporting Presidio's foundational technology business. In his role, Fred is accountable for the sales, presales, delivery, development, automation, and support of customer experience solutions.

With over 20 years in technology, Fred specializes in contact center, collaboration, and customer experience solutions. He has a track record of building successful teams, accelerating growth, and delivering superior customer outcomes. Prior to Presidio, he held leadership roles managing operations and customer success at technology-focused companies. Fred combines strategic vision with operational excellence, driven by his passion for technology and commitment to exceptional results.

Curt Wood headshot

Curt Wood — Moderator

Senior Fellow, Center for Digital Government

Curtis M. Wood is a distinguished professional renowned for his exceptional leadership and innovative approach in the field of technology and public administration. With a career span of over four decades, he has made significant contributions to the development and implementation of cutting-edge solutions that have transformed organizations and improved service delivery.

In the public sector, Curtis most recently served as the Technology and Security Cabinet Secretary and Chief Information Officer (CIO) for the Commonwealth of Massachusetts from 2018-2023. In this role, he was instrumental in developing and implementing comprehensive IT strategies that enhanced operational efficiency, cybersecurity, and public engagement. His leadership was pivotal in modernizing legacy systems, adopting cloud computing, and fostering a culture of innovation within government entities.

Prior public sector executive leadership roles included serving as the Massachusetts Public Safety Undersecretary for Forensic Science and Technology with strategic leadership and oversight of multiple public safety agencies and operations, including the Office of the Chief Medical Examiner, the State Police Crime Laboratory, the Office of Technology and Information Services, the Department of Criminal Justice Information Services, the State 911 Department, and Statewide Public Safety Radio. He also served as the Commissioner for the Department of Criminal Justice Information Services and the Chief Parole Officer for the Commonwealth of Massachusetts.

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