Overview

April 22
11AM PT, 2PM ET

Register

As state and local governments adapt to new Trump administration policies and priorities, IT leaders must continue to modernize operations, boost efficiency, and manage risk—all while aligning with new budget priorities and accountability standards. Navigating the Transition, a webinar series from Government Technology, helps decision-makers decode policy shifts, explore emerging technologies, and gain expert insights on what’s next.

The first webinar in the series focuses on a critical challenge for agencies today: driving IT innovation to increase efficiency and resilience. Outdated processes and manual workflows not only slow response times but also introduce avoidable errors that can disrupt essential services. Smarter, automated solutions are helping IT teams work more efficiently, prevent costly failures, and ensure that every dollar spent delivers real impact.

Join Government Technology and PagerDuty for a discussion on how AI and automation are reshaping IT operations—helping agencies minimize risk, optimize workflows, and justify their investments with data-driven results.

In this session, you'll learn:

  • How AI and automation are eliminating inefficiencies, reducing manual workloads and accelerating resolution times when issues arise.
  • How IT leaders are leveraging real-time intelligence to prioritize issues, coordinate responses, and keep critical services running without disruption.
  • How to build a strong case for automation investments with clear ROI metrics that align with policy shifts and budget oversight.

Speakers

Eric Forseter headshot

Eric Forseter

Vice President, Public Sector, PagerDuty

With 25 years of experience leading sales teams and driving revenue growth across diverse technology sectors, Eric Forseter is a seasoned executive known for transforming underperforming regions into over-achieving revenue territories. Specializing in the public sector, Eric has successfully led sales efforts in both Federal and Commercial markets, including high-growth technology companies, startups, and established organizations. His expertise spans various technology solutions, including security, cloud, AI, machine learning, identity and access management. He’s passionate about helping improve the Public Sector customer thereby enhancing the citizen experience with the Public Sector. At PagerDuty, Eric currently serves as Vice President of Public Sector, leading the charge in transforming critical work.

Arturo Suarez Martin headshot

Arturo Suarez Martin

Senior Director of Automation and Global Support, PagerDuty

Arturo Suarez Martin is a seasoned technology and customer experience executive with over two decades of leadership across SaaS, enterprise software, and open-source ecosystems. He currently serves as Senior Director of Automation and Global Support at PagerDuty, where he leads global teams driving innovation through automation, AI, and customer-first strategies. Arturo joined PagerDuty through the acquisition of Rundeck, an automation orchestrator, where he served as VP of Customer Success. At Rundeck, he played a key role in the acquisition process, shaping the post-sales strategy and scaling customer impact. Since then, he has led successful M&A integrations, expanded operations into new global markets, and championed the adoption of AI and automation to elevate support efficiency and customer satisfaction. He has also tackled operational sprawl at scale, implementing governance models that align service delivery with strategic business outcomes. He holds an MBA from IE Business School, and his expertise spans digital transformation, infrastructure management, operational scale, customer retention, open-source strategy, and AI-driven services design.

Dave Fletcher headshot

Dave Fletcher

Senior Fellow, Center for Digital Government

Dave Fletcher served as Chief Technology Officer of the State of Utah for 17 years. Dave oversaw the State’s digital government initiatives and coordinated the introduction of emerging technologies, as well as the state’s technical architecture program. David has a long history of involvement with technology initiatives, having previously served as director of the state’s Division of Information Technology, Deputy CIO over egovernment, and Deputy Director of the Utah Department of Administrative Services. During his tenure with the State of Utah, Dave promoted the use of technology to improve citizen and business interaction with state government. Utah now offers over 1700 interactive online citizen and business services through its award-winning portal, Utah.gov. Dave’s area of expertise include public policy, digital government, AI, IOT, administrative services management, technology and open data. David has a master’s degree in public administration from the University of Washington.

Joe Morris headshot

Joe Morris — Moderator

Chief Innovation Officer, e.Republic

Joseph Morris is the chief innovation officer of Government Technology’s parent company e.Republic and a national keynote speaker on issues, trends and drivers impacting state and local government and education. He has authored publications and reports on funding streams, technology investment areas and public-sector priorities, and has led roundtables, projects and initiatives focused on issues within the public sector. Joe has conducted state and local government research with e.Republic since 2007 and knows the ins and outs of government on all levels. He received his Bachelor of Arts in government and international relations from the California State University, Sacramento.

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