Overview

September 10
10AM PT, 1PM ET

Register

The federal One Big Beautiful Bill Act (H.R. 1) is rewriting the rules on public benefits. From Medicaid and Medicare to SNAP, millions of residents are facing new eligibility checks, work requirements, and reduced coverage windows. The stakes are high—and so is the demand for clear, timely communication.

Join Government Technology and NiCE for a live webinar on how AI-powered tools are helping agencies manage this new era of complexity while keeping communities connected to the support they need.

Leadership from the North Carolina Department of Health and Human Services will join the conversation to share firsthand about their successful implementation of AI-powered engagement for benefits programs and their plans to build on that success in the future.

You’ll learn how your agency can:

  • Automatically notify citizens about eligibility changes, deadlines, and requirements—across multiple programs and languages
  • Offer guided, step-by-step assistance for completing applications online—from health benefits to food assistance.
  • Automate multilingual support and follow-ups to reduce confusion and increase application success.
  • Lighten the burden on contact centers by empowering constituents with self-help tools that are available anytime, anywhere.

Speakers

Collin Alexander headshot

Collin Alexander

Account Executive Public Sector, NICE

Collin Alexander is a seasoned business executive, leading sales teams to transform government agencies’ services to be more accessible and reliable for the benefit of US citizens and Government employees alike. Collin is a USMC veteran, and prior to joining NICE, he was an account executive at Empirix.

 

Romahn Hemingway

PMP, Senior Program Manager Medicaid/FNS, Office of NC FAST

Carole Hussey headshot

Carole Hussey — Moderator

Senior Fellow, Center for Digital Government

Carole Hussey is a Senior Fellow for the Center for Digital Government. Carole is the Founder of Evolv Strategy Group, an Health and Human Services (HHS) market strategy firm. As a seasoned HHS advisor, Carole has more than twenty years of experience providing consultative services to state and local government agencies. Her depth of expertise is oriented toward transformation of cross-programmatic service delivery models, enabled by modern technology solutions. Prior to starting Evolv Strategy Group, Carole served in a number of leadership positions in national consulting firms serving the HHS market. She is on the Board of Directors for the Human Services Information Technology Advisory Group (HSITAG) and volunteers with several non-profit organizations in support of transition aged youth. Carole is a graduate of Duquesne University.

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