Overview

September 12

As public sector IT teams face increased pressures and demands, many IT leaders are looking for ways to relieve the strain. This quest often leads them to the IT Service Desk.

Common IT Service Desk tasks – like password resets, creating accounts and active directory updates – leave teams stuck enduring manual toil and take time away from higher value tasks. ITSM (IT Service Management) can help agencies relieve much of the burden from the IT Service Desk by leveraging automation and self-service.

Join Government Technology and TeamDynamix for a webinar on September 12, 2023, at 11 AM PT/2 PM ET to learn how agencies are using ITSM to:

Expedite IT Service Desk response times and reduce ticket volume
Improve self-service adoption
Embrace ITIL to optimize processes
Introduce automation and reduce IT toil
Integrate backend systems for improved constituent service

Speakers

Andrew Graf

Chief Product Officer, TeamDynamix

Andrew focuses on helping customers optimize their IT teams with automation and collaboration tools; his innovative approach has been the driving force behind the vision to combine IT Service Management with Project Portfolio Management for a unified view of resources and work. He has also brought to market an enterprise integration and automation platform that will help state and local government to better manage data and to connect systems for improved workflow and automation.

Russ Nichols — Moderator

Senior Fellow, Center for Digital Government

Russ Nichols’ public service spanned over 32 years and included management and executive positions with the California Department of Forestry and Fire Protection, the California State Controller’s Office, and the Employment Development Department.

Webinar

Modernizing ITSM in the Public Sector