Overview

January 17

Government IT leaders are facing an increasing number of challenges. From the shortage of skilled IT talent to increasing innovation requests to cybersecurity concerns, IT teams must balance resources and budgets carefully to meet the changing needs of governments and constituents.

A modernized IT service management (ITSM) approach that brings tickets and projects together in one view can help agencies to prevent resource strain and to deliver better outcomes. By introducing automation, IT teams can optimize resources and budgets by eliminating time spent on non-value, manual tasks, redundant data entry, and cumbersome system administration.

That’s why Government Technology is convening a panel of experts to discuss the importance of modernizing ITSM in the public sector. Join us on January 17 at 11 am PT/2 pm EST to explore the benefits of a modern ITSM approach, including:

Bringing ITSM together with Project Management on one platform
Using automation to free up hours in the day for IT teams
Improving self-service adoption and KB content
Analytics for resource capacity planning

Speakers

Andrew Graf

Chief Product Officer, TeamDynamix

Andrew focuses on helping customers optimize their IT teams with automation and collaboration tools; his innovative approach has been the driving force behind the vision to combine IT Service Management with Project Portfolio Management for a unified view of resources and work. He has also brought to market an enterprise integration and automation platform that will help state and local government to better manage data and to connect systems for improved workflow and automation.

Abigail Ferguson

Customer Success Manager, City of Madison, WI

Abigail focuses on building strong, transparent, and authentic relationships within her organization to improve team collaboration, project and process adoption, foster new partnerships, and bring brainstorms to life. I blend my communications experience with a passion for equity to ensure customer and organizational success.

William (Bill) Rials, Ph.D. — Moderator

Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program. He focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi.

Webinar

Modernizing IT Service Management in the Public Sector