Overview

December 15

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When it comes to paying for government services, governments and residents want the same thing: payments made easy. Despite this common goal, providing a seamless experience to access and pay for a wide range of government services can still be challenging. Governments have to serve a spectrum of people with different payment preferences while navigating security and compliance requirements, staffing constraints and budget restrictions.  

Modernized payment solutions can have a significant ROI for state and local governments. A resident-centric digital government payment solution gives residents a single place to access services, while helping agencies reduce manual document processing, cut costs by reducing walk-in customers, and save IT resources. 

Join Government Technology on December 15 for a webinar where experts discuss new research and best practices to streamline service delivery, improve the resident experience, and accelerate online adoption. 

Hosted by PayIt, this live, interactive webinar will cover: 

  • What state and local government agencies are doing to improve digital service delivery 
  • What residents really want when it comes to government payments 
  • How new payment features are driving increased resident adoption rates
  • How agencies can service residents with different payment needs, from the unbanked to individuals with disabilities

Speakers

Sean McSpaden headshot

Sean McSpaden — Moderator

Senior Fellow, Center for Digital Government

Sean McSpaden is an executive level information technology professional with over 30 years of experience in the private, non-profit, and public sectors. His background includes the start-up and management of several small businesses and he has served on the Board of Directors or in Executive Director positions for several 501(c)(3) non-profit organizations. Sean’s public service experience includes progressively responsible positions as an IT analyst, and in statewide coordination, management and leadership positions within the Executive and Legislative branches of Oregon state government. From June 2008 to September 2013, served as the state of Oregon’s Deputy State Chief Information Officer.

Kelly Davis-Felner headshot

Kelly Davis-Felner — Speaker

Chief Marketing Officer, PayIt

Kelly Davis-Felner is the Chief Marketing Officer at PayIt. In addition to helping the company grow, Kelly oversees end-user marketing, teaming with PayIt clients to drive resident adoption of their digital service delivery programs. Kelly is a 20-year veteran of technology marketing, leading the function in industries including cybersecurity, data science, and ecommerce in addition to govtech. She is a market research nerd, social media enthusiast, and a big believer in technology that helps organizations achieve their missions. Outside of work, Kelly is into music, rescue dogs, travel, and tattoos. She lives in Austin, Texas with her family.

Scott McPherson headshot

Scott McPherson — Speaker

Senior Fellow, Center for Digital Government

In 2006, Scott accepted the appointment as CIO for the Florida House of Representatives. Scott guided the development of the legislature’s first “app,” which debuted in March 2013, and garnered 5-star reviews and more than 3,500 downloads before being decommissioned in 2017. Scott served in this role until his retirement in August 2022.

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