Overview

July 30
11AM PT, 2PM ET

Register

Budget constraints, legacy systems, and rising constituent expectations are pushing state and local government IT teams to do more with less. With 87% of organizations planning to deploy AI for IT service management (ITSM) within the next 6–24 months, public sector IT leaders can't afford to get lost in experimentation.

In this session, we examine how AI and no-code automation are being combined to modernize public sector service delivery, what the data reveals about moving from pilot projects to scalable outcomes, and why executive leadership is often the difference between isolated pilots and organization-wide success.

Walk away with a clear, defensible roadmap for bringing modern ITSM to your agency without adding headcount or compromising compliance.

  • 82% of organizations with widespread AI ITSM report significant reduction in ticket volume
  • Reduce technician burnout by eliminating 2-3 months of manual tasks
  • No-code platforms deliver rapid ROI — often within 6–12 months
  • Integrate to hundreds of internal systems without developers

Who should attend: State and local CIOs, CTOs, IT directors, IT operations and service management leaders, enterprise architects, digital services leaders, and other technology decision-makers responsible for modernizing government operations and improving service delivery.

Join this webinar live to receive a certificate of completion!

Speakers

Andrew Graf headshot

Andrew Graf

Chief Product Officer, TeamDynamix

A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead.

Kaliegh Belda headshot

Kaliegh Belda

AVP, Pre-Sales, TeamDynamix

Kaliegh partners with IT leaders across industries to help them modernize service delivery, streamline operations, and drive greater value from their technology investments. At TeamDynamix, she focuses on enabling organizations to leverage no-code IT Service Management, Virtual Agents, and IT Asset Management to improve efficiency, reduce costs, and transform user experiences.

Barry Condrey headshot

Barry Condrey — Moderator

Senior Fellow, Center for Digital Government

Barry has worked in the IT field for over 37 years holding a wide range of technology leadership positions in the public and private sectors and was most recently the CIO for Chesterfield County, Virginia where he pursues initiatives based on digital transformation, open government, and citizen centricity. Under his leadership Chesterfield County Va was four times recognized as the #1 digital county in the USA. Barry holds a masters degree in public leadership with a minor in economics from Virginia State University and a bachelors degree in computer science from DeVry University. He has been adjunct faculty for Virginia Commonwealth University and is currently adjunct faculty for the Public Technology Institute in the certified government CIO program. Barry has been an active NACo contributor, a gubernatorial appointee to the Virginia elections security standards workgroup and a two-time president of the Virginia Local Government IT Executives (VALGITE) organization. He is a certified government CIO (CGCIO), a certified information security manager (CISM) and a national top 25 Doer, Dreamer & Driver. He likes to teach, research technology, write code and blog about technology leadership from his home in Moseley, Virginia.

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