Overview

June 6

IT Service Management (ITSM) platforms can be limited and labor-intensive, which is why public sector IT leaders are looking to move to a broader, more all-encompassing approach – Enterprise Service Management (ESM).

With ESM, entire organizations can work from one unified and connected platform, helping staff access the tools they need faster and easier. But there’s one issue: ITSM platforms are too code heavy to easily deploy ESM without needing more technical resources. As a result, many IT leaders are shifting toward no-code ITSM/ESM deployments.

On June 6, Government Technology and Team Dynamix will cover key findings from a recent survey on Enterprise Service Management and discuss how agencies can make ESM a reality.

Join us to learn:

Key drivers for ESM deployment
Top challenges for IT leaders rolling out ESM
How to gain operational buy-in from departmental leaders
Best practices for plan ESM deployment
How to leverage enterprise integration with ESM workflows

Speakers

Andrew Graf

Chief Product Officer, TeamDynamix

Andrew focuses on helping customers optimize their IT teams with automation and collaboration tools; his innovative approach has been the driving force behind the vision to combine IT Service Management with Project Portfolio Management for a unified view of resources and work. He has also brought to market an enterprise integration and automation platform that will help state and local government to better manage data and to connect systems for improved workflow and automation.

Kaliegh Belda

AVP, Pre-Sales, TeamDynamix

Kaliegh leads the pre-sales team at Team Dynamix and works with customers across both the private and public sector to help ideate and implement best practice uses for ITSM. Having spent 8 years with Western Kentucky University running their knowledge management strategy and managing within their Service Desk operations, she can offer real world best practices and key insights for IT leaders.

Curt Wood — Moderator

Senior Fellow, Center for Digital Government

Curt most recently served as the Technology Services and Security Cabinet Secretary and Chief Information Officer for Massachusetts Governor Charlie Baker, leading the Commonwealth’s digital and cyber security transformation. Prior to his Cabinet appointment in 2018, Mr. Wood served 8 years as the Public Safety Undersecretary for Forensic Science and CIO overseeing major public safety and justice operational and technology modernization efforts. He began his government career in 1975 and has served in multiple roles.

Webinar

Making Enterprise Service Management a Reality