Overview

October 17

Join Government Technology and TeamDynamix for a webinar with IT leaders from the cities of Dayton, Ohio, and Goodyear, Arizona as they share their journeys in modernizing public sector IT service desks. You’ll explore how both cities overhauled their systems, from streamlining workflows and automating tasks to enhancing self-service tools – and you’ll discover how they are expanding these solutions to HR, procurement, and other departments to achieve higher efficiency and better employee satisfaction.

Join the webinar to learn how to:

Improve workflows and automation for better efficiency.
Boost productivity with self-service tools.
Expand service management to HR and Procurement.
Implement large-scale Enterprise Service Management (ESM) projects
Gain increased visibility into your IT systems and drive enhanced outcomes.

Speakers

Andrew Graf

Chief Product Officer, TeamDynamix

A driving force behind the ongoing product strategy at TeamDynamix, Andrew works directly with IT leaders to better understand the emerging needs around the IT Service Desk and how to leverage tech to help. From automation and integration innovations to the use of AI, Andrew can help us solve the challenges ahead.

Jon Rike

CIO, City of Dayton

Jon Rike has been the Chief Information Officer for the City of Dayton since 2020. He leads IT strategy and manages systems supporting internal operations and customer services, overseeing cloud services, data storage, cybersecurity, and more. He directs a team of 60 IT professionals across 17 City departments, including public safety and the Dayton International Airport. Jon brings 18 years of IT management experience from Montgomery County and the University of Dayton, where he earned his MBA and B.S. in Management Information Systems. He also serves on several advisory boards and enjoys outdoor activities with his wife, Jojo, and their three children.

Lisa Faison

Chief Information Officer, City of Goodyear

Lisa Faison has worked in the information technology business for over 15 years as a business analyst and project manager focusing on process improvements. She is currently the Deputy CIO with the City of Goodyear and previously worked in the City of Phoenix and the State of Arizona. She has 20 years of experience working in the government, public sector. Lisa has excelled at working with less by working smarter, not harder. She has implemented streamlined business processes that capitalize on automated solutions and allowed staff to refocus on business processes that cannot be automated. Her solutions increase data integrity and allow big data analysis for timely business decisions and trending of success. Throughout Lisa’s career, she has implemented Business Intelligence reporting to aid with process improvement, compliance and served as the liaison for federal audits. Lisa has created and led teams to success with optimizing the workloads by using ITSM tools and applying ITIL standards.

Barry Condrey — Moderator

Senior Fellow, Center for Digital Government

Barry has worked in the IT field for over 37 years holding a wide range of technology leadership positions in the public and private sectors and was most recently the CIO for Chesterfield County, Virginia where he pursues initiatives based on digital transformation, open government, and citizen centricity. Under his leadership Chesterfield County Va was four times recognized as the #1 digital county in the USA. Barry holds a masters degree in public leadership with a minor in economics from Virginia State University and a bachelors degree in computer science from DeVry University. He has been adjunct faculty for Virginia Commonwealth University and is currently adjunct faculty for the Public Technology Institute in the certified government CIO program. Barry has been an active NACo contributor, a gubernatorial appointee to the Virginia elections security standards workgroup and a two-time president of the Virginia Local Government IT Executives (VALGITE) organization. He is a certified government CIO (CGCIO), a certified information security manager (CISM) and a national top 25 Doer, Dreamer & Driver. He likes to teach, research technology, write code and blog about technology leadership from his home in Moseley, Virginia.

Webinar

Unlocking Modern IT Service Desks: Lessons from Dayton & Goodyear’s Success