Overview

October 14

Watch Now

Getting feedback from a representative group of residents can be difficult. Three-quarters of state and local government leaders said getting people to respond is the biggest challenge with resident feedback, according to a recent Center for Digital Government survey.

As government agencies look to improve the resident experience and design services based on their input – it's critical to receive actionable public feedback.

Join Government Technology on October 14 at 11 a.m. Pacific/2 p.m. Eastern as our experts discuss some of the major pain points around collecting resident data and how to increase participation and streamline processes to ensure successful community engagement.

Speakers

 

Hannah Burn

Government Industry Advisor at Qualtrics

Hannah Burn is Government Industry Advisor at Qualtrics. Hannah helps state and local governments strategize and design effective experience management programs that drive better outcomes for residents and employees. Prior to joining Qualtrics, Hannah worked on planning and performance programs in city and county government. Hannah has a masters degree in Public Administration.

 

William (Bill) Rials, Ph.D. — Moderator

Associate Director and IT Professor, Tulane University and Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program, where he focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse government technology career delivering value to state agencies, local governments, and law enforcement agencies throughout the State of Mississippi. He has served in CIO, CTO, and CISO roles for local governments and also in various leadership positions within the state of Mississippi’s IT organization as a deputy to the state CIO.