Overview

April 14

COVID-19 resulted in massive changes in the services required by citizens — from unemployment insurance and rental assistance to vaccine deployment and tracking — as well as changes in the way those services are delivered. The pivot to online services was swift, causing massive levels of requests and, unfortunately, ample opportunities for identity theft and benefit fraud.

Join experts from Government Technology, Okta and LexisNexis on April 14 at 10:00am PT/1:00pm ET as we explore how one state quickly pivoted to a multi-layered identity verification and authentication strategy to stop almost 5 million automated, fraudulent log-in attempts in less than three weeks.

We’ll also discuss:

How to prevent, detect and investigate fraud while providing a frictionless consumer experience
How future-proofing authentication processes with risk-based decisioning can allow customer support teams to spend more time helping citizens who are genuinely in need
How to deliver secure authentication despite an increased risk of identity fraud from stolen PII and data breaches

Speakers

Kelly Johnson

Chief Information Officer, Kansas Department of Labor

Kelly Johnson is the Chief Information Officer for the Kansas Department of Labor since December of 2020. Prior to joining KDOL, he served as the CIO for the Kansas Highway Patrol. Kelly’s career include many years in the independent telephony field as CEO and CIO. During this time he was given the privilege to design and implement the first commercial Internet service provider in the state of Kansas. He holds a Bachelor’s Degree in Technical Management from DeVry University, a Master’s Degree in Biblical Studies from Baptist Bible College, and is pursuing his Doctorate in Biblical Exposition from Liberty University.

Ryan Schaller

Senior Solutions Engineer, Okta

Ryan Schaller has vast experience in technology, specializing in customer identity and access management solutions. As a CIAM specialist, Ryan is a passionate developer that understands that a unified customer identity solution is the foundation to delivering a customer experience that is both connected and secure. Currently residing in San Diego, Ryan has done just about every job in IT/Development in his career. Prior to joining Okta, Ryan held the position of Lead Platform Solutions Engineer at Box.

Zach Watkins

Director of Fraud & Identity Solutions, LexisNexis Risk Solutions

Zach has over 15 years of combined experience in technical consulting, market research, and network security, supporting many of the largest global eCommerce and Financial Services organizations in mitigating fraud, and safely improving user experience through digital transformation initiatives. He is currently the Director of Fraud & Identity Solutions Consulting at LexisNexis Risk Solutions, supporting their Alliances, Government, Healthcare, and Insurance groups. Prior to joining LexisNexis Risk Solutions, Zach worked as a Solutions Engineer at ThreatMetrix (now part of LexisNexis Risk Solutions), a Silicon Valley startup that built the world’s largest consortium of digital identities. During his time at DMI and Fragomen, he consulted through data science and analytics for many Fortune 100 companies, and several utilities such as SMUD and TVA.

Deborah A. Snyder — Moderator

Senior Fellow, Center for Digital Government

Deborah is accomplished C-level influencer, with a broad range of experience in government, policy, cyber security, privacy and information technology. An experienced and highly-respected thought-leader who has held executive roles for over two decades. She recently retired from her position as New York State’s Chief Information Security Officer (CISO), after over 35 years of public service. In that role, as part of New York State's information technology transformation and consolidation initiative, she helped redesign how the state protects its data. As State CISO, she directed the State’s comprehensive cyber security governance, risk management and compliance program, providing strategic leadership and vision, and assuring business-aligned, risk-based investments that maximized business opportunity and minimized cyber security risk. She also directed the NYS Cyber Command Center, hotline, procedures for reporting and response to cyber-threats, and digital forensics. https://www.govtech.com/blogs/lohrmann-on-cybersecurity/an-inside-look-at-new-york-state-government-cybersecurity.html She holds multiple industry certifications including Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), SANS Strategic Planning, Policy, and Leadership (GSTRT) Global Information Assurance Certification, and Project Management Institute certified Project Management Professional (PMP).

Webinar

How to Combat Fraud & Optimize the Digital Customer Experience: One State's Journey to Help Citizens in Need