June 10

Watch Now

Today’s best-run governments know the secret to getting things done, and it isn’t by working in the confines of traditional departmental fiefdoms. Instead, these trailblazing project-based teams, which pull employees and expertise from across multiple different agencies, are often the most effective and efficient way to innovate and to deliver services to citizens and internal agency stakeholders.

But getting work done across agencies requires an enterprise-wide approach to technology and process management. Truly high-performing teams must be able to coordinate with accounting, HR, procurement, legal and other internal services, as well as with external teams of contractors, suppliers, vendors and other third-party partners. The payoff for all of this coordination is big: An “enterprise service management” approach – one that allows for real-time collaboration and sharing of knowledge – can transform IT operations throughout government.

Join us for an informative webinar on June 10 at 11:00am PT/2:00pm ET to learn more about enterprise service management, and how it can make a difference in your jurisdiction. Topics will include:

  • What is enterprise service management, and how is it different from an IT service management approach?
  • How can ESM enable cross-functional collaboration and an environment of continuous improvement and learning?
  • What IT best practices can be leveraged by other departments to enable digital work across an organization?
  • Which software solutions are approachable and universal enough to allow your entire team to work together to get more done, faster?


Paul Buffington

Paul Buffington

Principal Solution Engineer for ITSM at Atlassian

As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM and ESM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to help teams transform the way they work. Paul enjoys spending time with family and their golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.
Twitter: @Service_Ninja

Shayla Sander

Shayla Sander

Channel Manager SLED, Atlassian

As a member of the Atlassian Pubic Sector team, Shayla is responsible for helping State & Local Governments redefine and reshape the way they collaborate and interact with citizens. Her passion for public sector, is driven by 8 years of helping Atlassian customers transition to ITSM, DevOps, and agile collaboration methodologies.

Michael W. Goetz

Michael W. Goetz — Moderator

Senior Fellow, Center for Digital Government

Mike has 40 years of experience in the field of information technology. For 19 years he worked in the private sector in the telecommunications and banking industries, holding management responsibilities in all aspects of information technology – including operations, business process reengineering, IT service management, disaster recovery, and financial management. He then moved to public service, serving for 21 years as the Chief Information Officer and Director of Information Technology for the City of Lynchburg, Virginia. In this position, Mike was responsible for all aspects of information technology support to the City. He is also a past president of the Virginia Local Government Information Technology Executives (VaLGITE).

Mike holds a Bachelor of Science degree in Business Management from Virginia Tech. He also has a Master of Administrative Science degree from Johns Hopkins University, with a concentration in business information systems.