Overview
June 10
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Today’s best-run governments know the secret to getting things done, and it isn’t by working in the confines of traditional departmental fiefdoms. Instead, these trailblazing project-based teams, which pull employees and expertise from across multiple different agencies, are often the most effective and efficient way to innovate and to deliver services to citizens and internal agency stakeholders.
But getting work done across agencies requires an enterprise-wide approach to technology and process management. Truly high-performing teams must be able to coordinate with accounting, HR, procurement, legal and other internal services, as well as with external teams of contractors, suppliers, vendors and other third-party partners. The payoff for all of this coordination is big: An “enterprise service management” approach – one that allows for real-time collaboration and sharing of knowledge – can transform IT operations throughout government.
Join us for an informative webinar on June 10 at 11:00am PT/2:00pm ET to learn more about enterprise service management, and how it can make a difference in your jurisdiction. Topics will include:
- What is enterprise service management, and how is it different from an IT service management approach?
- How can ESM enable cross-functional collaboration and an environment of continuous improvement and learning?
- What IT best practices can be leveraged by other departments to enable digital work across an organization?
- Which software solutions are approachable and universal enough to allow your entire team to work together to get more done, faster?
