Overview

December 5

Many government websites have forms for online permit and license intake. While well-intentioned, the result is typically a deluge of incorrect applications and no time savings relief for staff.

The City of Santa Clarita, California, led by their Chief Building Official, sought to create a guided online experience to help residents navigate the complex permitting process online. As a result, the city has decreased the turnaround time for permits and saved hours of staff time that would’ve been spent answering repetitive questions.

Join leadership from Santa Clarita, their technology partners at Clariti, Governing and Government Technology for a live webinar on December 5, 2023, at 10 AM PT/ 1 PM ET for a behind-the-scenes look at the city’s permit guide and explore how other agencies can improve their self-service offerings for residents and businesses.

You’ll learn:

How Santa Clarita modernized public-facing processes for permitting, and how this approach can be applied to other use cases like licensing
The next best steps for making any permitting and licensing service easier for constituents and staff
How automated tools can increase agency agility and adaptability

Speakers

John Caprarelli, P.E.

Building Official, City of Santa Clarita, California

John has 21 years of experience in the construction industry which includes both private design and Building Code enforcement. As the Building Official for the City of Santa Clarita, he has implemented numerous software solutions for permitting, plan review, and records maintenance. The city issued 6,900 building permits last year and is currently experiencing a boom in both residential and commercial construction. John’s team upholds high standards for Building Code enforcement and customer service. The Camino Permit Guide has been a key part of his strategy for 4 years.

Jeremy Bosch

VP of Marketing, Clariti

Jeremy has worked with local government agencies across North America for over 11 years, sharing their success stories with technology. Jeremy is the current Head of Marketing at Clariti, and has been with the organization for 3+ years. Previously, he spent time at iCompass (acquired by Diligent) and Host Compliance (acquired by Granicus). He also mentors Govtech startups through the CivStart Mentor Network.

Steve Towns — Moderator

Director of Content Strategy for the Content Studio, e.Republic.

Steve Towns is the former editor of Government Technology, and former executive editor for e.Republic Inc., publisher of GOVERNING, Government Technology, Public CIO and Emergency Management magazines. He has more than 20 years of writing and editing experience at newspapers and magazines, including more than 15 years of covering technology in the state and local government market. Steve now serves as the Director of Content Strategy for the Content Studio, e.Republic.

Webinar

How To Make Your Residents Permit Application Pros